Terms & Conditions

INTRODUCTION AND SCOPE

These terms and conditions (“Terms”) govern the use of services made available on or through https://www.briloora.com/ and/or the Briloora mobile application (collectively referred to as the “Platform” and, together with the services made available on or through the Platform, the “Services”).

These Terms also include our Privacy Policy, as well as any additional guidelines, notices, operating rules, instructions, or supplemental terms and conditions that may be issued by Corhaven technologies Private limited from time to time (collectively, the “Supplemental Terms”). The Privacy Policy and the Supplemental Terms shall form an integral part of these Terms. In the event of a conflict between these Terms and any applicable Supplemental Terms, the Supplemental Terms shall prevail.

LEGAL NATURE OF THE TERMS

These Terms constitute a binding and enforceable legal agreement between Corhaven Technologies Private Limited, a company incorporated under the provisions of the Companies Act, 2013 and having its registered office in Delhi, India (hereinafter referred to as the "Company," "Corhaven Technologies," "we," "us," or "our"), and you, an independent third-party service provider who has registered on the Briloora Platform to obtain the rights to provide automotive detailing, car washing, car cleaning, polishing, ceramic coating, paint protection film (PPF), and other automotive grooming services to customers or leads assigned for the region or territory for which authorization or a license has been granted (hereinafter referred to as "you," "Partner Manager," "Service Partner," or "Service Provider," as applicable under the relevant agreements and Platform policies).

Briloora is a brand owned and operated by Corhaven Technologies Private Limited. By accessing or using the Platform or the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, and all applicable Supplemental Terms.

By accessing or using the Services or the Platform, you represent and warrant that:

You are at least 18 years of age, legally competent, and fully capable of entering into a valid and binding contract under the applicable laws of India.

If you are acting on behalf of any individual, partnership, company, limited liability partnership, or any other legal entity, you represent and warrant that you possess the necessary authority to bind such individual or entity to these Terms and that all references to "you" shall include such individual or entity.

You acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, and any policies, guidelines, operating rules, notices, or Supplemental Terms issued by Corhaven Technologies Private Limited from time to time in relation to the Briloora Platform and its Services.

If you do not agree to these Terms or are not authorized to bind the entity you represent, you must immediately stop using the Platform and Services.

LANGUAGE OF CONTRACT

For ease of reference, Corhaven Technologies Private Limited may provide translated versions of these Terms in various Indian languages for use on the Briloora Platform. However, the English version of these Terms shall be the governing and controlling version. In the event of any ambiguity, inconsistency, or conflict between the English version and any translated version, the English version shall prevail for all legal, contractual, and operational purposes.

ACCEPTANCE AND MODIFICATION

By accessing, registering on, or using the Briloora Platform and the Services, you expressly acknowledge and agree that:

You have carefully read and understood these Terms in their entirety.

You accept and agree to be legally bound by these Terms, the Privacy Policy, and all applicable Supplemental Terms, policies, and guidelines issued by Corhaven Technologies Private Limited from time to time.

These Terms supersede all prior oral or written understandings, communications, negotiations, or agreements between you and Corhaven Technologies Private Limited relating to the Services, unless expressly incorporated by reference in writing.

If you do not agree with any provision of these Terms, you must immediately discontinue accessing or using the Briloora Platform and the Services.

1. SERVICES

Scope of Services Provided by the Company

The Services include access to the Briloora Platform, owned and operated by Corhaven Technologies Private Limited, which enables registered Partner Managers and Service Partners to provide vehicle detailing, car washing, car cleaning, polishing, ceramic coating, paint protection film (PPF), interior cleaning, sanitization, and other automotive grooming services to customers registered on the Platform ("Customers").

As part of the Services, Corhaven Technologies Private Limited may:

Assist in determining or displaying the amounts payable by Customers for the services rendered through the Platform.

Facilitate efficient scheduling, allocation of service requests, territory management, and route optimization to improve operational efficiency.

Provide training materials, operational guidance, digital tools, marketing support, and platform features intended to assist Partner Managers and Service Partners in maximizing their business and earnings potential.

Facilitate the collection, processing, settlement, and transfer of payments received from Customers and, where applicable, collect such payments on behalf of the Partner Manager or Service Partner in accordance with the Company's payment policies.

The Services may be provided under the Briloora brand or any other brand, trademark, or trade name owned, licensed, managed, or operated by Corhaven Technologies Private Limited or its affiliates.

Nature of Services Rendered by You

The vehicle detailing, automotive grooming, cleaning, polishing, ceramic coating, paint protection film (PPF), and related services rendered directly by you to Customers through the Briloora Platform shall collectively be referred to as the "Vehicle Grooming Services."

Responsibilities of the Partner Manager

The Partner Manager agrees to comply with the following responsibilities at all times:

Maintenance of Equipment: The Partner Manager shall maintain all machines, equipment, tools, accessories, and service kits provided, approved, or authorized by Corhaven Technologies Private Limited in good working condition. The Partner Manager shall exercise due care to prevent loss, theft, misuse, negligence, or damage to such assets.

Team Formation: The Partner Manager may establish and manage its own service team by employing personnel on payroll, engaging freelancers, or onboarding individuals as Briloora Service Professionals, subject to the Company's policies, quality standards, and operational guidelines.

Training and Supervision: The Partner Manager shall ensure that all team members receive adequate training and periodic refresher training in accordance with the operational procedures, safety standards, and technical guidelines prescribed by Corhaven Technologies Private Limited. Any damage, malfunction, or operational failure of machines or equipment caused due to the negligence, misuse, or unauthorized actions of the Partner Manager or any member of its team shall be the sole responsibility of the Partner Manager. The Partner Manager shall reimburse the Company for all repair, replacement, or associated costs arising from such negligence.

Exclusive Platform Operations: The Partner Manager shall provide services only through service requests, bookings, or leads generated or expressly approved through the Briloora Platform. The Partner Manager shall not directly solicit, accept, or service customers independently using the Company's brand, equipment, customer database, or business resources without the prior written consent of Corhaven Technologies Private Limited.

Brand Promotion: The Partner Manager shall actively cooperate with all marketing, promotional, branding, customer engagement, and business development initiatives undertaken by the Company and shall make reasonable efforts to enhance the reputation, visibility, and goodwill of the Briloora brand within the assigned territory.

Reporting Operational Issues: In the event of any issue relating to the mobile application, equipment, service kit, payment system, software, or operational processes, the Partner Manager shall promptly notify the Company through its designated support channels. The Partner Manager shall not engage unauthorized third parties for repairs, modifications, or technical support without the Company's prior written approval.

Customer Grievance Resolution: The Partner Manager shall promptly address customer complaints and service-related grievances by coordinating with the Company's technical and customer support teams. The Partner Manager shall ensure that all complaints are resolved professionally and in accordance with the Company's prescribed service standards.

Authorized Use of Equipment: The Partner Manager shall ensure that all machines, service kits, software, and other Company resources are used exclusively for authorized Briloora services. Unauthorized, illegal, or unapproved commercial use of Company assets is strictly prohibited.

Compliance with Standard Operating Procedures (SOPs): The Partner Manager shall strictly comply with all Standard Operating Procedures (SOPs), quality standards, safety guidelines, operational manuals, and service protocols issued by Corhaven Technologies Private Limited from time to time. Any violation of such requirements may result in corrective action, suspension, financial penalties, or termination of the Partner Manager Agreement at the Company's sole discretion.

Monitoring of Service Partners: The Partner Manager shall supervise, monitor, and ensure that every Service Partner operating under its management complies with the Key Performance Indicators (KPIs), customer service standards, operational guidelines, and quality benchmarks established by Corhaven Technologies Private Limited.

Deactivation and Reactivation of Service Partners: If any Service Partner fails to meet the Company's prescribed KPIs, quality standards, compliance requirements, or operational policies, Corhaven Technologies Private Limited reserves the right to suspend or deactivate such Service Partner's account or identification credentials without prior notice. Reactivation shall be solely at the discretion of the Company and may be subject to retraining, reassessment, compliance verification, and payment of applicable reactivation fees.

Compliance with Laws: The Partner Manager shall comply with all applicable laws, regulations, municipal requirements, labour laws, environmental regulations, taxation obligations, and any other statutory requirements applicable to its business operations while providing services through the Briloora Platform.

Meeting And Communication Protocol

Mandatory Meetings: The Partner Manager shall attend all scheduled meetings, training sessions, operational reviews, and business updates conducted by Corhaven Technologies Private Limited through Google Meet or any other digital platform designated by the Company.

Official Communication: Support relating to Partner Manager operations shall be provided only through the Company's designated communication channels, including scheduled virtual meetings, the Briloora application, official email addresses, or other authorized platforms. Telephonic support shall not be guaranteed unless specifically approved by the Company.

Failure to Attend Meetings: If the Partner Manager fails to attend any scheduled meeting or training session without prior approval, Corhaven Technologies Private Limited shall not be responsible for any operational losses, misunderstandings, missed updates, or business issues arising from such non-participation.

Communication And Internal Conduct

a. The Partner Manager acknowledges that all business operations, customer interactions, technical support, and internal coordination shall be conducted exclusively through communication channels authorized by Corhaven Technologies Private Limited.

b. Without the prior written consent of the Company, the Partner Manager shall not create, administer, participate in, or encourage any unofficial communication groups, forums, communities, or networks involving:

• Other Partner Managers;
• Briloora Service Partners or Company employees;

Existing, former, or prospective customers of the Company.

c. Any conduct intended to interfere with Company operations, coordinate collective actions against the Company, influence operational decisions, solicit Company personnel, misuse confidential information, or otherwise adversely affect the Company's business, customers, or reputation shall constitute a material breach of this Agreement.

d. Upon any such breach, Corhaven Technologies Private Limited reserves the right to suspend or terminate the Partner Manager's account, withhold payments where legally permissible, recover damages, and initiate appropriate legal proceedings.

e. This clause is intended solely to protect the Company's operational integrity, confidential information, customer relationships, and legitimate business interests.

Professional Conduct

The Partner Manager and all personnel working under its supervision shall conduct themselves professionally and respectfully while interacting with Company representatives, customers, vendors, and other service partners.

The use of abusive, threatening, defamatory, discriminatory, or offensive language or behaviour toward any employee, representative, customer, or business associate of Corhaven Technologies Private Limited is strictly prohibited.

Any violation of this policy may result in suspension or permanent termination of the Partner Manager account, cancellation of the Agreement, and any other action considered appropriate by the Company.

Use Of Company Chemicals, Consumables, And Equipment

All chemicals, consumables, tools, equipment, and service kits supplied or approved by the Company shall be used exclusively for services booked through the Briloora Platform.

Personal use, resale, unauthorized commercial use, or diversion of Company resources for non-approved services is strictly prohibited.

If the Company identifies revenue leakage, fraudulent activity, misuse of Company materials, unauthorized service delivery, or manipulation of bookings, it may immediately suspend or terminate the Partner Manager account and recover all resulting losses.

Issue Resolution

The Partner Manager shall promptly report operational issues through the Company's designated support channels.

Corhaven Technologies Private Limited shall make reasonable efforts to investigate and resolve reported issues within an appropriate timeframe.

The Partner Manager agrees not to repeatedly raise the same unresolved issue through multiple channels in a manner that disrupts Company operations.

Both parties shall cooperate in good faith to achieve timely resolution of operational concerns.

Operational Terms

1. Amendments

The Company reserves the right to amend, modify, or update this Agreement, operational policies, pricing, service standards, or Platform functionality from time to time. Continued use of the Briloora Platform after such amendments constitutes acceptance of the revised Terms. Where required, the Partner Manager shall execute updated agreements to continue operating under Corhaven Technologies Private Limited.

2. Equipment Upgrades

Where new services, technologies, or operational standards are introduced, the Partner Manager may be required to procure or upgrade approved equipment, consumables, or accessories necessary for maintaining Company quality standards.

3. Social Media and Public Communications

The Partner Manager shall not publish, post, or circulate any confidential information, misleading statements, defamatory content, or unauthorized promotional material relating to Briloora, Corhaven Technologies Private Limited, its employees, customers, or business operations without prior written approval from the Company.

This restriction shall not prevent the Partner Manager from exercising any rights available under applicable law.

4. Service Obligations

The Partner Manager shall ensure that all assigned customer bookings are completed in accordance with Company standards. Service Partners appointed by the Partner Manager shall remain under the Partner Manager's supervision and responsibility.

5. No Refund Policy

All onboarding fees, franchise fees, security deposits (where non-refundable under the applicable agreement), onboarding kits, equipment, consumables, branding materials, and training charges shall be governed by the Company's refund policy. Unless expressly agreed in writing, such payments shall be non-refundable.

6. Quality Standards and Deboarding

The Company reserves the right to suspend or permanently deboard any Partner Manager or Service Partner who:

• Fails to maintain prescribed quality standards;
• Receives repeated verified customer complaints;
• Violates Company policies;
• Misuses Company assets;

Performs unauthorized services outside the approved Briloora Platform using Company resources or customer information.

Company Rights

Corhaven Technologies Private Limited reserves the right, at its sole discretion and subject to applicable law, to introduce, modify, suspend, discontinue, or replace any part of the Platform, Services, operational policies, pricing, technology, features, or business model, either temporarily or permanently. The Company shall not be liable for any losses arising solely from such modifications.

Independent Contractor Relationship

The Platform provides technology, operational support, customer acquisition, scheduling, payment facilitation, and related business services. Corhaven Technologies Private Limited does not directly provide vehicle grooming services.

Accordingly:

The Company does not employ the Partner Manager or Service Partner.

No employer-employee, agency, partnership, joint venture, or principal-agent relationship is created under this Agreement.

The Partner Manager operates as an independent business entity and remains solely responsible for all Vehicle Grooming Services provided through the Briloora Platform, including service quality, customer satisfaction, legal compliance, taxation, labour obligations, insurance, and safety.

Commercial Use and Communications

The Briloora Platform is intended solely for lawful commercial use within India.

The Company may send communications through SMS, email, WhatsApp, push notifications, in-app notifications, or other authorized channels relating to:

• Service bookings and customer requests;
• Operational updates;
• Earnings and settlements;
• Performance reports;
• Training and compliance;

Promotional campaigns and marketing initiatives.

The Partner Manager may opt out of non-essential promotional communications by contacting the Company's designated support email. However, operational and legally required communications cannot be disabled, and opting out of certain communications may limit access to portions of the Platform or Services.

Orientation, Onboarding, and Training

Before commencing operations through the Briloora Platform, every Partner Manager shall successfully complete the mandatory onboarding, orientation, and operational training program conducted by Corhaven Technologies Private Limited, either physically or through digital means, in accordance with the Company's prevailing operational policies.

The Company reserves the right to require additional training, certification, or refresher programs whenever reasonably necessary to maintain service quality, safety standards, or operational compliance.

The purpose of the orientation is to help you understand:

Compensation for Unmet Minimum Business Guarantee

Where Corhaven Technologies Private Limited has expressly offered and accepted a Minimum Business Guarantee or similar business assurance under the Briloora Platform, the Partner Manager may be eligible for compensation if the Company fails to fulfil such commitment, provided that:

• The Partner Manager has complied with all obligations under this Agreement;
• The Partner Manager has maintained the prescribed booking acceptance rate, service quality standards, and operational compliance;

No verified customer complaints, policy violations, fraud, misconduct, or service deficiencies have occurred on the part of the Partner Manager during the applicable guarantee period.

Any compensation shall be determined solely in accordance with the specific terms and conditions of the applicable Business Guarantee Program.

Suspension or Termination of Business Guarantee

If the Partner Manager fails to satisfy the eligibility requirements or obligations of any Minimum Business Guarantee Program, Corhaven Technologies Private Limited may suspend or terminate such benefits and restore the Partner Manager's account to the standard service category.

However, no adverse action shall be taken where the failure is directly attributable to circumstances beyond the reasonable control of the Partner Manager, including but not limited to:

• Scheduled or unscheduled downtime of the Briloora Platform;
• Technical failures affecting the mobile application, payment systems, or network connectivity;

Operational disruptions caused by the Company or other events not attributable to the Partner Manager.

Purpose of Business Guarantee Programs

The Partner Manager acknowledges that subscription plans, promotional schemes, and Minimum Business Guarantee Programs are intended solely to:

• Improve access to customer bookings and business opportunities;

Enhance customer satisfaction and overall service quality.

Nothing contained in these programs shall be interpreted as creating an employment relationship or making Corhaven Technologies Private Limited responsible for the actual Vehicle Grooming Services performed by the Partner Manager.

Performance-Based Incentive Programs

From time to time, Corhaven Technologies Private Limited may introduce performance-based incentive schemes for Partner Managers and Service Partners operating through the Briloora Platform.

Such programs may include, without limitation:

• Priority allocation of customer bookings;
• Access to premium service requests;
• Reduced Platform service charges;
• Marketing and promotional support;

Performance bonuses and rewards.

Performance shall be evaluated based on factors including:

• Customer ratings and reviews;
• Booking acceptance and completion rates;
• Timeliness and punctuality;
• Compliance with Standard Operating Procedures (SOPs);

Customer satisfaction and quality audit scores.

Eligibility criteria, incentive structures, and program terms may be revised, suspended, or discontinued by Corhaven Technologies Private Limited at its sole discretion after providing reasonable notice where required.

Right to Withhold or Adjust Briloora Credits

Corhaven Technologies Private Limited reserves the right to suspend, deduct, revoke, or cancel Briloora Credits, Promotional Credits, incentives, or rewards if it reasonably determines that:

• Such credits were issued due to a clerical, technical, or system error;
• The credits were obtained or used through fraudulent, illegal, or unauthorized means;
• Promotional offers, referral programs, or discount codes have been misused;

The Partner Manager has violated these Terms, Company policies, or applicable law.

4. ENGAGEMENT OF SERVICE PARTNERS

Engagement of Service Partners

Where permitted under the operational policies of the Briloora Platform, a Partner Manager may engage one or more Briloora Service Partners to assist in providing Vehicle Grooming Services.

Prior Approval

The Partner Manager shall not engage any Service Partner unless prior written approval has been obtained from Corhaven Technologies Private Limited.

Approval shall be subject to the following conditions:

• The Partner Manager must be registered under a service category that permits engagement of additional Service Partners. Such eligibility may vary depending upon the city, territory, or service category.
• Every proposed Service Partner must be registered on the Briloora Platform and successfully complete the Company's onboarding process.

The Company may require submission of documents including, but not limited to:

• Government-issued photo identification;
• Proof of residential address;
• Proof of age confirming that the individual is at least 18 years old;
• Police verification, where applicable;

Any additional documentation reasonably required by Corhaven Technologies Private Limited.

The Company may also conduct background verification, identity verification, and compliance checks before approving any Service Partner. Where applicable, the associated verification costs may be borne by the Partner Manager.

• Background Verification of Service Partners

You further acknowledge and agree that Corhaven Technologies Private Limited may, at its sole discretion, conduct identity verification, background verification, police verification (where applicable), or any other due diligence in respect of any Service Partner engaged by you. All costs associated with such verification, where applicable, shall be borne solely by the Partner Manager.

• Eligibility of Service Partners

Every Service Partner engaged by the Partner Manager must:

Be at least eighteen (18) years of age at the time of registration.

Be legally eligible and authorized to work and provide automotive grooming services in India.

Successfully complete the Company's onboarding, training, and verification process.

Meet all operational, safety, and quality standards prescribed by Corhaven Technologies Private Limited from time to time.

The Company reserves the right to reject, suspend, or remove any Service Partner who fails to satisfy its eligibility requirements.

• Compliance with Company Policies

The Partner Manager shall ensure that every Service Partner strictly complies with all operational policies, Standard Operating Procedures (SOPs), quality standards, safety requirements, and other instructions issued by Corhaven Technologies Private Limited from time to time.

Number of Service Partners

Unless otherwise approved in writing by Corhaven Technologies Private Limited, the Partner Manager shall engage only the number of Service Partners permitted under the applicable business model, franchise plan, or operational policy.

Supervision of Service Partners

The Partner Manager shall exercise proper supervision and control over every Service Partner engaged under its Account and shall ensure that all services are performed in accordance with the Company's quality standards and customer service requirements.

Responsibility and Indemnity

Any act, omission, negligence, misconduct, fraud, policy violation, or breach of these Terms committed by a Service Partner shall be deemed to be a breach by the Partner Manager.

The Partner Manager agrees to indemnify, defend, and hold harmless Corhaven Technologies Private Limited, its directors, officers, employees, affiliates, agents, and representatives from and against any claims, liabilities, damages, penalties, losses, expenses, or legal costs arising directly or indirectly from the acts or omissions of any Service Partner engaged by the Partner Manager.

Independent Relationship

The Partner Manager acknowledges that every Service Partner engaged under its supervision is appointed solely by the Partner Manager.

Nothing contained in this Agreement shall create any employer-employee, partnership, agency, or principal-agent relationship between Corhaven Technologies Private Limited and any Service Partner.

Compensation

The Partner Manager shall be solely responsible for determining and paying the salaries, commissions, incentives, reimbursements, statutory benefits, taxes, insurance, and any other compensation payable to its employees, freelancers, or Service Partners.

Corhaven Technologies Private Limited shall have no liability whatsoever in relation to such payments.

No Delegation of Liability

The engagement of Service Partners shall not relieve the Partner Manager of any obligation under this Agreement.

The Partner Manager shall remain solely responsible for the quality, safety, legality, and timely completion of all services performed through the Briloora Platform.

Independent Business Decision

For the avoidance of doubt, nothing contained in this Agreement shall be construed as requiring or encouraging the Partner Manager to engage any Service Partner.

The decision to engage additional personnel shall remain solely with the Partner Manager, subject to the Company's approval and applicable operational policies.

5. USE OF APPROVED PRODUCTS

Approved Products

Corhaven Technologies Private Limited may recommend or approve certain chemicals, consumables, machines, detailing products, and equipment ("Approved Products") for use while delivering services through the Briloora Platform.

The Partner Manager may procure such Approved Products either from the Company or from third-party suppliers, provided the products comply with the Company's prescribed quality, safety, and performance standards.

The Company reserves the right to inspect, verify, or test such products during quality audits or service inspections.

Failure to satisfy verification requirements may result in warnings, retraining, suspension, or other disciplinary action.

Restricted Consumables

Certain consumables, chemicals, polishing compounds, ceramic coatings, detailing fluids, sprays, disposable products, microfiber materials, and similar products may require procurement exclusively through Corhaven Technologies Private Limited or its authorized distributors where authenticity or quality cannot reasonably be verified.

Use of unauthorized or counterfeit products may constitute a material breach of this Agreement.

Compliance and Enforcement

Where the Company reasonably believes that the Partner Manager has:

• Used unauthorized or counterfeit products;
• Used substandard chemicals or consumables;
• Failed to comply with product quality requirements;

the Company may take one or more of the following actions:

• Issue a warning;
• Require retraining or quality inspection;
• Suspend booking allocation;
• Withhold payments or incentives;
• Recover damages;

Suspend or permanently terminate Platform access.

Products purchased from Corhaven Technologies Private Limited shall be used exclusively for authorized services delivered through the Briloora Platform unless otherwise approved in writing.

Briloora Brand Assets

The Partner Manager may purchase or receive uniforms, identity cards, vehicle branding, stickers, promotional materials, and other Briloora branded assets from the Company.

Where supplied by the Company, such materials shall remain the intellectual property of Corhaven Technologies Private Limited unless expressly transferred in writing.

The Partner Manager shall use all brand assets strictly in accordance with the Company's Brand Guidelines and shall immediately discontinue their use upon suspension or termination of this Agreement.

6. PRICING, PAYMENTS, AND TAXES

Collection of Customer Payments

The Partner Manager hereby appoints Corhaven Technologies Private Limited as its limited payment collection facilitator solely for the purpose of collecting payments from Customers for services booked through the Briloora Platform.

Payment collected by the Company shall be deemed to constitute payment made by the Customer directly to the Partner Manager.

The Company shall process settlements after deducting applicable Platform fees, commissions, taxes, penalties, chargebacks, adjustments, refunds (where applicable), and any other amounts payable under this Agreement.

Unless otherwise required by applicable law or expressly approved by the Company, payments made by Customers shall be treated as final and non-refundable.

6. PAYMENT TERMS, SETTLEMENTS, AND TAXES

Settlement of Payments

All payments received from Customers for services booked through the Briloora Platform shall first be collected into the designated bank account of Corhaven Technologies Private Limited.

After deducting applicable Platform fees, commissions, taxes, penalties, chargebacks, refunds (where applicable), financing deductions, and any other lawful deductions under this Agreement, the Company shall transfer the Partner Manager's payable amount to the registered bank account provided by the Partner Manager.

Settlement schedules, payout cycles, and payment procedures shall be communicated by the Company from time to time through the Briloora Platform or other authorized communication channels.

The Partner Manager shall promptly review settlement statements and notify the Company of any discrepancy within seven (7) business days of receipt. Failure to report discrepancies within the prescribed period shall constitute acceptance of the settlement, except where otherwise required by applicable law.

The Company shall not be liable for payment delays caused by incorrect banking information, banking system failures, regulatory restrictions, force majeure events, or circumstances beyond its reasonable control.

Customer Data and Privacy

The Partner Manager shall:

Maintain strict confidentiality of all customer information obtained through the Briloora Platform.

Use customer data solely for providing authorized services through the Platform.

Not copy, disclose, sell, share, or exploit customer information for any unauthorized purpose.

Comply with all applicable data protection and privacy laws in force in India.

Immediately notify Corhaven Technologies Private Limited of any actual or suspected data breach, unauthorized disclosure, or misuse of customer information.

Customer data remains the exclusive confidential information of Corhaven Technologies Private Limited and shall not be retained or used after termination of this Agreement except where required by law.

Termination

Either party may terminate this Agreement by providing three (3) months' prior written notice.

Notwithstanding the above, Corhaven Technologies Private Limited may immediately suspend or terminate this Agreement, without prior notice, if the Partner Manager:

• Commits fraud, theft, or criminal misconduct;
• Violates any material provision of this Agreement;
• Fails to comply with Company policies or Standard Operating Procedures;
• Receives repeated verified customer complaints;
• Misuses Company assets, confidential information, or customer data;

Engages in activities that materially harm the Company's business or reputation.

Upon termination, the Partner Manager shall immediately return all Company property, including machines, equipment, service kits, uniforms, branding materials, manuals, confidential documents, software access credentials, and any other assets belonging to Corhaven Technologies Private Limited.

Non-Disparagement

During the term of this Agreement and for a period of one (1) year following its termination, the Partner Manager shall not knowingly publish or communicate any false, misleading, defamatory, or malicious statement intended to damage the reputation, goodwill, or business interests of Briloora or Corhaven Technologies Private Limited.

Nothing contained in this clause shall prevent the Partner Manager from making truthful statements required by law or exercising any legal rights available under applicable legislation.

Protection of Business Interests

During the term of this Agreement, the Partner Manager agrees that they shall not:

Misuse or disclose the Company's confidential information, trade secrets, customer database, pricing models, marketing strategies, operational processes, or proprietary business information.

Solicit or induce any employee, Service Partner, contractor, or customer of Corhaven Technologies Private Limited to terminate or adversely alter their relationship with the Company.

Use confidential information obtained through the Briloora Platform to establish or promote a competing business.

Nothing contained in this Agreement shall restrict the Partner Manager from carrying on any lawful business or profession beyond the extent permitted under applicable Indian law.

Platform Fees

The Briloora Platform charges Platform service fees and other applicable charges in accordance with the pricing policies notified by Corhaven Technologies Private Limited.

Where a Customer makes payment online:

The Partner Manager authorizes the Company to deduct the applicable Platform fees, taxes, and other authorized deductions before settlement.

The remaining amount, together with any applicable Security Balance adjustment or Briloora Credits, shall be credited to the Partner Manager's Account.

Where payment is collected directly from the Customer in cash, the Partner Manager shall promptly remit the Company's applicable Platform fees and other charges in accordance with the prescribed settlement process.

The Company may recover any outstanding amounts from future settlements or Security Balances.

Cancellation of Bookings

If the Partner Manager cancels a confirmed booking without reasonable justification, Corhaven Technologies Private Limited may:

• Retain or forfeit all or part of the applicable Security Balance or booking deposit;
• Reduce the Partner Manager's performance ranking;
• Suspend booking allocation temporarily;

Levy cancellation charges in accordance with the Company's policies.

Repeated cancellations may result in suspension or termination of Platform access.

Business Advances

Subject to separate written approval, Corhaven Technologies Private Limited may provide business advances, equipment financing assistance, or working capital support to the Partner Manager.

The Partner Manager authorizes the Company to recover such advances through deductions from future settlements until the outstanding amount is fully repaid.

Failure to repay may result in suspension of Platform access and other remedies available under law.

Loan Recovery and Other Deductions

Where the Partner Manager obtains financing from an NBFC, bank, or any other approved financial institution through arrangements facilitated by the Company, the Partner Manager authorizes Corhaven Technologies Private Limited to deduct:

• Monthly loan instalments (EMIs);
• Interest and financing charges where applicable;
• Equipment rental or financing charges;
• Safety equipment costs;
• Payment gateway charges;
• Cancellation penalties;
• Late payment charges;
• Onboarding fees;

Other deductions expressly authorized under this Agreement.

The Company acts solely as a payment facilitator and shall not be deemed to be a lender or financial institution.

Deferred Settlements

Where reasonably necessary due to customer disputes, fraud investigations, legal proceedings, chargebacks, regulatory requirements, or operational reviews, Corhaven Technologies Private Limited may temporarily defer settlement of all or part of the Partner Manager's earnings.

Unless otherwise required by law, such deferred settlements shall ordinarily not exceed ninety (90) days, and the Company shall make reasonable efforts to communicate the reasons for such deferment.

Third-Party Payment Processors

The Company may engage banks, payment gateways, UPI providers, aggregators, or other authorized third-party payment processors for collection and settlement of customer payments.

The Partner Manager acknowledges that:

Payment processing shall be subject to the terms and conditions of such third-party providers.

Corhaven Technologies Private Limited shall not be liable for delays, interruptions, technical failures, banking delays, or service disruptions attributable to third-party payment processors or financial institutions.

Settlement timelines may vary due to banking holidays, regulatory requirements, network failures, or circumstances beyond the Company's reasonable control.

Right of Set-Off

The Partner Manager hereby authorizes Corhaven Technologies Private Limited to adjust, deduct, or set off any amount payable by the Partner Manager against any payments, settlements, incentives, refunds, security deposits, or other sums payable by the Company under this Agreement.

Such deductions may include, but are not limited to:

• Outstanding Platform fees;
• Purchase of machines, equipment, service kits, chemicals, or consumables;
• Subscription fees or software charges;
• Loan repayments or financing obligations;
• Penalties, damages, or compensation payable under this Agreement;

Any lawful amount payable to Corhaven Technologies Private Limited or its authorized affiliates.

The Company may also act as a collection agent for its affiliates or authorized business partners in relation to such recoveries.

Taxes

Tax Responsibilities of the Partner Manager

The Partner Manager acknowledges and agrees that:

Corhaven Technologies Private Limited acts only as a technology platform and payment facilitation service provider and does not provide tax, legal, or accounting advice.

The Partner Manager shall be solely responsible for complying with all applicable tax laws, including registration, filing of returns, payment of taxes, maintenance of books of account, invoicing, and statutory reporting obligations arising from its business operations.

The Partner Manager shall indemnify the Company against any tax liability, penalty, interest, or claim arising due to the Partner Manager's failure to comply with applicable tax laws.

GST Compliance

Where required under the Central Goods and Services Tax Act, 2017, the Integrated Goods and Services Tax Act, 2017, or any other applicable GST legislation, Corhaven Technologies Private Limited may collect, deduct, deposit, or report GST in accordance with the applicable provisions of law.

Where the law requires the Company to issue tax invoices or discharge GST liability on behalf of the Partner Manager, such compliance shall be undertaken strictly in accordance with the applicable statutory provisions.

Tax Deducted at Source (TDS)

The Company shall deduct Tax Deducted at Source (TDS) from payments made to the Partner Manager in accordance with the Income-tax Act, 1961, including Section 194-O or any other applicable provision as amended from time to time.

Where the Partner Manager fails to furnish a valid Permanent Account Number (PAN) or such other tax identification documents as required by law, TDS shall be deducted at the higher rate prescribed under applicable legislation.

The Partner Manager shall remain solely responsible for any additional tax liabilities arising from the sale of products, consumables, accessories, or any other taxable supplies.

Changes in Tax Laws

The Partner Manager acknowledges that tax laws are subject to amendment from time to time.

Accordingly, Corhaven Technologies Private Limited reserves the right to modify its tax collection, deduction, invoicing, reporting, and settlement processes to ensure compliance with applicable laws, and the Partner Manager agrees to comply with such revised requirements.

7. CODE OF CONDUCT

Non-Discrimination Policy

Corhaven Technologies Private Limited is committed to providing an inclusive and respectful environment for customers, Partner Managers, Service Partners, employees, and business associates.

The Partner Manager and every Service Partner engaged under its supervision shall not discriminate against any customer or individual on the basis of:

• Religion;
• Caste;
• Race;
• Ethnicity;
• Nationality;
• Disability;
• Gender;
• Gender identity;
• Sexual orientation;
• Marital status;

Age; or

Any other characteristic protected under applicable Indian law.

Any verified act of discrimination shall constitute a material breach of this Agreement and may result in immediate suspension or permanent termination of access to the Briloora Platform.

Professional Conduct

The Partner Manager and all Service Partners shall maintain the highest standards of professionalism while interacting with customers, Company representatives, vendors, and other business partners.

The Partner Manager shall ensure that:

• Customers are treated with courtesy, honesty, dignity, and respect;
• Services are delivered in a professional and ethical manner;

No abusive, threatening, defamatory, intimidating, discriminatory, or inappropriate behaviour is displayed in any form, whether verbal, written, digital, or physical.

Where Corhaven Technologies Private Limited reasonably determines that the conduct of the Partner Manager or any Service Partner has adversely affected customer safety, customer experience, or the reputation of the Briloora brand, the Company may issue warnings, suspend bookings, impose corrective measures, or terminate this Agreement.

Dispute Resolution And Breach Remedy

In the event of any alleged breach of this Agreement by either party, the affected party shall, wherever reasonably practicable, provide written notice describing the nature of the breach.

The defaulting party shall be granted a period of thirty (30) days from the date of receipt of such notice to cure the breach, where the breach is capable of being remedied.

If the breach is not cured within the prescribed period, or where the breach is incapable of remedy, Corhaven Technologies Private Limited may exercise any rights available under this Agreement or applicable law, including:

• Suspension of Platform access;
• Termination of this Agreement;
• Recovery of damages or outstanding dues;
• Injunctive relief;

Initiation of arbitration or legal proceedings before the courts having jurisdiction in Delhi, India.

Nothing contained in this clause shall restrict the Company's right to take immediate action without prior notice in cases involving fraud, criminal misconduct, misuse of confidential information, intellectual property infringement, customer safety concerns, or any other material breach requiring urgent intervention.

.

Platform Terms

1. Nature of the Platform

The Briloora Platform, owned and operated by Corhaven Technologies Private Limited, is a technology-enabled online marketplace that connects customers seeking automotive grooming and detailing services with independent Partner Managers and Service Partners.

The Platform facilitates booking management, payment processing, customer communication, service allocation, operational support, and other technology-enabled services. The Company does not itself provide vehicle grooming services.

2. Independent Service Provider

The Partner Manager acknowledges and agrees that:

The Company operates solely as a technology platform and business facilitator.

All automotive grooming services are independently provided by the Partner Manager and/or its appointed Service Partners.

The Partner Manager is solely responsible for service quality, customer satisfaction, safety standards, compliance with applicable laws, and completion of every booking.

Nothing contained in this Agreement shall be construed as creating an employer-employee relationship, partnership, agency, joint venture, or franchise relationship between the Company and the Partner Manager.

3. Operational Support

Corhaven Technologies Private Limited may provide:

• Initial onboarding and training;
• Standard Operating Procedures (SOPs);
• Technical support;
• Product guidance;
• Marketing assistance;
• Platform updates;

Quality audits.

Such assistance is provided only to improve operational efficiency and shall not transfer responsibility for service delivery from the Partner Manager to the Company.

4. No Warranty

The Company makes no representation or warranty, express or implied, regarding:

• Continuous availability of the Platform;
• Number of bookings;
• Business opportunities;
• Revenue or profitability;
• Customer demand;

Suitability of the Platform for any specific business purpose.

Except to the extent required under applicable law, all Platform services are provided on an "as available" and "as is" basis.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Corhaven Technologies Private Limited, its directors, officers, employees, affiliates, licensors, and business partners shall not be liable for any:

• Loss of business;
• Loss of revenue;
• Loss of profits;
• Loss of goodwill;
• Indirect, incidental, special, exemplary, or consequential damages;

Claims arising from services performed by the Partner Manager or Service Partners.

The Company's total aggregate liability under this Agreement shall not exceed the Platform fees actually received by the Company from the Partner Manager during the three (3) months immediately preceding the event giving rise to the claim, except where liability cannot be excluded under applicable law.

6. Performance Standards

The Company may prescribe Key Performance Indicators (KPIs), service quality standards, customer satisfaction benchmarks, response times, attendance requirements, and operational compliance metrics.

Failure to maintain such standards may result in:

• Performance counselling;
• Retraining;
• Temporary suspension;
• Reduction in booking allocation;

Permanent deactivation from the Briloora Platform.

7. Customer Data

All customer information, booking information, transaction history, service records, reviews, analytics, and related Platform-generated data shall remain the exclusive property of Corhaven Technologies Private Limited.

The Partner Manager is granted only a limited, non-transferable licence to access such information solely for providing authorized services through the Briloora Platform.

The Partner Manager shall not:

• Copy;
• Sell;
• Share;
• Export;
• Store;

Use customer data for personal business or competing services.

Miscellaneous

1. Digital Execution

The Company may execute agreements, amendments, declarations, acknowledgements, and related documents through Aadhaar-based e-signature, Digital Signature Certificates (DSC), electronic signatures, OTP verification, or any legally recognized electronic authentication method under applicable Indian law.

2. Incentive Programs

The Company may introduce incentive programs based on:

• City category;
• Business tier;
• Performance score;
• Customer ratings;
• Seasonal demand;

Operational requirements.

The Company reserves the right to revise, suspend, or discontinue any incentive scheme at its sole discretion.

3. Welfare Fund

The Company may allocate a portion of Platform revenues towards employee welfare initiatives, insurance programs, emergency assistance, training, safety initiatives, or other welfare schemes as determined by the Company from time to time.

Participation in such initiatives shall not create any employment relationship between the Company and the Partner Manager.

4. Equipment Warranty

Warranty relating to machines, equipment, kits, accessories, or other products supplied by the Company shall be governed exclusively by the applicable warranty policy issued with such products.

Warranty claims shall be processed strictly in accordance with the applicable warranty terms.

5. Payment of Balance Amount

Where the Partner Manager has paid only a booking amount or token amount towards onboarding, franchise fees, equipment, or service kits, the remaining balance shall be paid within seven (7) days unless otherwise agreed in writing.

Failure to make payment within the stipulated period may result in cancellation of onboarding and forfeiture of the token amount, subject to applicable law.

6. No Guarantee of Business

The Partner Manager acknowledges that Corhaven Technologies Private Limited does not guarantee:

• Any minimum number of bookings;
• Fixed income;
• Guaranteed profits;
• Customer demand;

Business growth.

Business performance depends upon several factors including customer demand, market conditions, service quality, competition, location, pricing, and the Partner Manager's own operational efforts.

7. Entire Agreement

The Partner Manager acknowledges that no oral statement, advertisement, sales presentation, marketing material, representation, promise, assurance, or communication made by any employee, sales representative, consultant, or third party shall modify this Agreement unless expressly incorporated into a written amendment executed by Corhaven Technologies Private Limited.

8. Refund Policy

Except where expressly required under applicable law or specifically approved by the Company in writing, all onboarding fees, franchise fees, subscription charges, equipment charges, kit charges, training fees, and other payments made by the Partner Manager shall be non-refundable.

Signature And Acknowledgement

Before executing this Agreement, the Partner Manager confirms that:

• The Partner Manager has carefully read and understood this Agreement and has had sufficient opportunity to obtain independent legal, financial, or professional advice before signing.
• The Partner Manager understands that operating through the Briloora Platform involves commercial risks, and business success depends primarily upon the Partner Manager's own efforts, service quality, operational management, and market conditions.
• No guarantee or assurance regarding earnings, bookings, profitability, or commercial success has been made by Corhaven Technologies Private Limited, except where expressly stated in this Agreement.
• This Agreement constitutes the complete understanding between the parties and supersedes all previous discussions, negotiations, representations, and communications relating to its subject matter.

8. USER CONTENT

User Content

The Briloora Platform allows Partner Managers, Service Partners, and Customers to submit reviews, ratings, comments, feedback, suggestions, photographs, videos, testimonials, and other content ("User Content").

By submitting User Content, you acknowledge that it forms part of the Company's quality management and customer trust systems.

Review System

Customers and Partner Managers may review each other following completion of services.

The Partner Manager agrees that they shall not:

• Publish false or misleading reviews;
• Manipulate ratings;
• Post defamatory or abusive content;

Attempt to influence customer reviews through fraudulent means.

The Company may consider customer ratings and reviews while determining booking priority, incentive eligibility, performance rankings, and continued Platform access.

Fraudulent or abusive review practices may result in suspension or termination of the Partner Manager's Account.

Licence to User Content

The Partner Manager grants Corhaven Technologies Private Limited a worldwide, non-exclusive, perpetual, irrevocable, transferable, sublicensable, royalty-free licence to use, reproduce, modify, adapt, translate, publish, distribute, display, communicate, and create derivative works from User Content for the purposes of:

• Operating and improving the Platform;
• Customer support;
• Quality management;
• Marketing and advertising;
• Training;
• Business analytics;

Legal and regulatory compliance.

The Partner Manager represents and warrants that they possess all necessary rights to grant the foregoing licence and that the User Content does not infringe the rights of any third party.

Waiver of Rights in User Content

To the fullest extent permitted under applicable law, the Partner Manager irrevocably waives any moral rights, attribution rights, publicity rights, or similar rights that may exist in relation to any User Content submitted through the Briloora Platform.

The Partner Manager acknowledges and agrees that Corhaven Technologies Private Limited may use, reproduce, modify, edit, publish, distribute, display, or otherwise utilize such User Content for operational purposes, quality assurance, customer support, analytics, marketing, promotional campaigns, training, legal compliance, and business improvement without any obligation to provide additional notice, attribution, or compensation.

The Partner Manager further agrees not to hold Corhaven Technologies Private Limited, its affiliates, directors, officers, employees, or authorized representatives liable for the lawful use of such User Content in accordance with this Agreement and the Company's Privacy Policy.

Right to Remove or Moderate User Content

Corhaven Technologies Private Limited reserves the right, at its sole discretion and without prior notice, to review, edit, restrict access to, remove, disable, or permanently delete any User Content that:

• Violates this Agreement or any Company policy;
• Is false, misleading, fraudulent, defamatory, abusive, obscene, threatening, or unlawful;
• Infringes the intellectual property or other legal rights of any person;
• Contains confidential information or unauthorized personal data;

May adversely affect customer safety, Platform integrity, or the reputation of the Briloora brand.

The Company shall not be liable for the removal, restriction, or modification of any User Content in accordance with this clause.

9. CONSENT TO COLLECTION AND USE OF DATA

Collection and Processing of Personal Information

The Partner Manager expressly consents to the collection, storage, processing, transfer, and use of personal and business information by Corhaven Technologies Private Limited in accordance with its Privacy Policy and applicable Indian data protection laws.

Such information may include, without limitation:

• Aadhaar Card, PAN Card, Driving Licence, Passport, or other government-issued identity documents;
• Name, address, email address, mobile number, bank account details, and photographs;
• Business registration details, GST information, and tax identification numbers;
• Location data, device identifiers, IP addresses, application usage information, and login history;
• Booking history, customer ratings, reviews, performance records, payment information, and service analytics;

Any other information reasonably required for onboarding, compliance, service delivery, fraud prevention, or Platform operations.

Identity Verification

The Partner Manager shall provide all documents, declarations, and information reasonably requested by Corhaven Technologies Private Limited for identity verification, background verification, Know Your Customer (KYC) compliance, fraud prevention, or regulatory requirements.

Failure or refusal to provide such information may result in:

• Rejection of onboarding;
• Suspension of the Account;
• Restriction of Platform features;
• Refusal to allocate bookings;

Permanent deactivation of Platform access.

Sharing of Information

The Partner Manager expressly authorizes Corhaven Technologies Private Limited to share personal information, business information, transaction records, booking history, and related data with:

• Its subsidiaries, affiliates, and group companies;
• Banks, payment gateways, NBFCs, insurers, and financial institutions;
• Technology service providers, cloud service providers, and analytics partners;
• Logistics partners, verification agencies, and customer support providers;
• Professional advisers, auditors, legal consultants, and statutory authorities;

Any other person where such disclosure is reasonably necessary for operating the Briloora Platform or complying with applicable law.

Such sharing may be undertaken for purposes including:

• Payment processing;
• Identity verification;
• Fraud prevention;
• Risk assessment;
• Customer support;
• Platform security;
• Business analytics;
• Marketing and promotional activities;
• Regulatory compliance;

Improvement of Company services.

Disclosure to Government and Regulatory Authorities

The Partner Manager acknowledges that Corhaven Technologies Private Limited may disclose personal information, transaction records, or business information where required by applicable law or where the Company reasonably believes such disclosure is necessary for:

• Compliance with any law, regulation, court order, or governmental direction;
• Criminal investigations;
• Tax proceedings;
• Regulatory inspections;
• Prevention or investigation of fraud, cybercrime, money laundering, or other unlawful activities;

Protection of the rights, property, safety, or legal interests of the Company, Customers, Partner Managers, Service Partners, or the general public.

To the extent permitted by law, the Company shall not be required to provide prior notice before making such disclosures and shall not incur any liability arising from compliance with its legal obligations.

Privacy Policy

The Partner Manager confirms that they have read, understood, and agreed to the Briloora Privacy Policy, which forms an integral part of this Agreement.

The Privacy Policy may be amended by Corhaven Technologies Private Limited from time to time to comply with applicable laws or operational requirements. Continued use of the Briloora Platform after such updates shall constitute acceptance of the revised Privacy Policy.

10. THIRD-PARTY SERVICES

Third-Party Services

The Briloora Platform may integrate with or provide access to products, services, software, applications, websites, content, or technology operated by independent third parties ("Third-Party Services").

Such Third-Party Services may include, without limitation:

• Banks and Non-Banking Financial Companies (NBFCs);
• Payment gateways and payment aggregators;
• Identity verification and KYC service providers;
• Background verification agencies;
• Logistics and delivery partners;
• Cloud hosting and data storage providers;
• Analytics and marketing service providers;
• SMS, email, and communication service providers;

Product suppliers, equipment vendors, and authorized distributors.

The Partner Manager acknowledges and agrees that:

All Third-Party Services are owned and operated exclusively by their respective providers.

The Company's inclusion or integration of any Third-Party Service does not constitute an endorsement, warranty, partnership, or guarantee regarding such services.

Any agreement entered into by the Partner Manager with a third-party provider shall be solely between the Partner Manager and that third party.

Use of any Third-Party Service shall be governed by the applicable terms, conditions, and privacy policies of the relevant third-party provider.

To the maximum extent permitted by law, Corhaven Technologies Private Limited shall not be liable for:

• Errors or inaccuracies in Third-Party Services;
• Service interruptions or downtime;
• Payment failures or banking delays;
• Security breaches occurring within third-party systems;
• Financial losses;
• Data loss;
• Product defects;

Any loss or damage arising from the use of Third-Party Services.

All intellectual property relating to Third-Party Services shall remain the exclusive property of the respective owners.

11. RESPONSIBILITIES OF THE PARTNER MANAGER

Accuracy of Information

The Partner Manager represents and warrants that all information, documents, declarations, licences, registrations, certifications, and other details submitted to Corhaven Technologies Private Limited are true, complete, accurate, and up to date.

The Partner Manager shall promptly update the Company regarding any change relating to:

• Identity documents;
• Address or contact details;
• Bank account information;
• GST or tax registration;
• Business licences;

Legal status; or

Any information material to this Agreement.

The Company shall not be liable for any loss, delay, failed payment, regulatory action, or operational issue resulting from inaccurate, incomplete, or outdated information provided by the Partner Manager.

Cooperation with Legal and Regulatory Authorities

The Partner Manager shall fully cooperate with Corhaven Technologies Private Limited in connection with:

• Customer complaints;
• Regulatory inspections;
• Government investigations;
• Legal proceedings;
• Arbitration;
• Police inquiries;

Tax audits; and

Any dispute arising from services performed through the Briloora Platform.

Such cooperation includes timely submission of documents, attendance before competent authorities where legally required, and providing truthful information.

User Content – Representations and Warranties

The Partner Manager represents and warrants that all User Content uploaded, submitted, transmitted, or published through the Briloora Platform:

• Is truthful, accurate, and not misleading;
• Does not contain false reviews or manipulated ratings;
• Does not infringe the intellectual property, privacy, publicity, contractual, or other legal rights of any person;
• Is owned by the Partner Manager or is used under valid authorization;
• Does not contain viruses, malware, spyware, ransomware, malicious scripts, or harmful code;
• Complies with all applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and any rules issued thereunder;
• Does not contain content that is illegal, defamatory, obscene, sexually explicit, abusive, hateful, discriminatory, threatening, fraudulent, misleading, or otherwise unlawful;
• Does not impersonate another person or misrepresent the origin of any information;

Does not promote illegal activities, violence, terrorism, money laundering, gambling, cybercrime, or any activity prohibited under applicable law.

The Partner Manager shall remain solely responsible for all User Content published through their Account.

Acceptable Use of the Platform

The Partner Manager shall use the Briloora Platform strictly in accordance with this Agreement and applicable law.

The Partner Manager shall not:

• Copy, reproduce, modify, distribute, or commercially exploit any part of the Platform except as expressly permitted;
• Reverse engineer, decompile, disassemble, or attempt to obtain the source code of any software used by the Platform;
• Circumvent or interfere with security features or access controls;
• Upload malware, viruses, spyware, ransomware, bots, or other malicious software;
• Use automated tools, robots, crawlers, scrapers, or data extraction technologies without prior written authorization;
• Mirror, frame, or embed Platform content on any external website or application;
• Use the Platform for fraudulent, deceptive, illegal, or unauthorized purposes;

Interfere with the normal operation, performance, or security of the Platform.

Security and Platform Integrity

The Partner Manager shall not:

• Attempt unauthorized access to any server, database, customer account, administrative portal, or internal system of the Company;
• Engage in hacking, phishing, spoofing, credential theft, password mining, denial-of-service attacks, or any other unauthorized activity;

Introduce software or code intended to disrupt or compromise the Platform.

Any such activity shall constitute a material breach of this Agreement and may result in immediate suspension, termination, civil proceedings, and criminal action where applicable.

Responsibility for Services Provided

The Partner Manager acknowledges and agrees that they are solely responsible for every service performed through their Briloora Account, whether such service is carried out personally or through an authorized Service Partner.

Without limitation, the Partner Manager shall remain solely responsible for:

• Proper acceptance and completion of customer bookings;
• Quality and workmanship of all automotive grooming services;
• Safety of customers' vehicles while under their care;
• Proper use of equipment, machines, chemicals, consumables, and accessories;
• Compliance with applicable consumer protection, environmental, labour, and safety laws;

Resolution of customer complaints relating to service quality.

Where products, chemicals, detailing solutions, or consumables are supplied, sold, or applied during service, the Partner Manager represents and warrants that:

• Such products comply with applicable legal and safety standards;
• They are suitable for their intended purpose;

Appropriate instructions and precautions have been followed.

Except to the extent required by applicable law, Corhaven Technologies Private Limited shall not be responsible for:

• Damage to vehicles;
• Defective workmanship;
• Incorrect application of products or chemicals;
• Customer claims arising from the Partner Manager's services;

Warranty claims relating to services or products supplied by the Partner Manager.

The Partner Manager agrees to indemnify, defend, and hold harmless Corhaven Technologies Private Limited, its directors, officers, employees, affiliates, licensors, and agents against all claims, liabilities, losses, damages, penalties, costs, and legal expenses arising directly or indirectly from:

• Services performed by the Partner Manager or any Service Partner;
• Negligence, misconduct, fraud, or breach of this Agreement;
• Injury, property damage, or financial loss caused by the Partner Manager;

Violation of applicable laws or third-party rights.

12. PLATFORM SAFETY, CUSTOMER PROTECTION, AND ANTI-FRAUD

Customer Protection and Platform Integrity

To maintain customer safety, service quality, operational integrity, and fair business practices, the Partner Manager agrees that:

All vehicle grooming services accepted through the Briloora Platform shall be performed exclusively through the Platform and in accordance with this Agreement, the Company's Standard Operating Procedures (SOPs), and all operational policies.

The Partner Manager shall not, directly or indirectly:

• Accept bookings from any customer introduced through the Briloora Platform outside the Platform;
• Encourage, induce, solicit, or persuade any customer to bypass the Platform;
• Exchange personal contact details with customers for the purpose of conducting future services outside the Platform;
• Collect payments outside the Platform where payment is designated to be processed through the Platform;

Divert, redirect, or transfer Platform customers to any competing service or business.

Any attempt to bypass or circumvent the Briloora Platform shall constitute a material breach of this Agreement and may result in one or more of the following actions:

• Immediate suspension of Platform access;
• Permanent deactivation of the Account;
• Forfeiture of applicable incentives, rewards, or promotional benefits;
• Recovery of losses suffered by Corhaven Technologies Private Limited;

Any other legal remedies available under applicable law.

The Partner Manager acknowledges that this clause is intended solely to protect customer relationships, Platform integrity, confidential business information, and legitimate commercial interests of Corhaven Technologies Private Limited.

Nothing contained in this clause shall prevent the Partner Manager, after lawful termination of this Agreement, from independently conducting any lawful business, provided that no confidential information, customer database, trade secrets, or intellectual property belonging to Corhaven Technologies Private Limited is used.

Non-Circumvention During the Term

During the subsistence of this Agreement, the Partner Manager agrees that they shall not:

• Solicit customers introduced through the Briloora Platform for off-platform services;
• Accept private bookings from Platform customers for similar services without prior written approval of Corhaven Technologies Private Limited;
• Use customer information obtained through the Platform for personal commercial benefit;

Divert customer enquiries, leads, or bookings received through the Platform to any competing platform, business, or individual.

This restriction applies only to customers introduced through the Briloora Platform and is intended solely to protect the Company's legitimate business interests.

13. INTELLECTUAL PROPERTY

Ownership

All intellectual property rights relating to the Briloora Platform shall remain the exclusive property of Corhaven Technologies Private Limited and/or its licensors.

Such intellectual property includes, without limitation:

• Software and source code;
• Mobile and web applications;
• Platform architecture;
• APIs and databases;
• User interface and user experience designs;
• Business processes and workflows;
• Standard Operating Procedures (SOPs);
• Service manuals and training materials;
• Logos, trademarks, trade names, service marks, domain names, and branding;
• Marketing materials;
• Documentation;
• Confidential business information;

Any future improvements, modifications, or enhancements.

No ownership rights are transferred to the Partner Manager under this Agreement.

Limited Licence

Subject to continued compliance with this Agreement, Corhaven Technologies Private Limited grants the Partner Manager a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence solely to:

• Access and use the Briloora Platform;
• Receive bookings through the Platform;
• Use Company-provided software and operational tools;

Use Company-approved workflows solely for providing authorized automotive grooming services.

This licence automatically terminates upon suspension or termination of this Agreement.

Feedback

If the Partner Manager provides suggestions, ideas, comments, bug reports, recommendations, or other feedback regarding the Briloora Platform or Company's business ("Feedback"), the Partner Manager grants Corhaven Technologies Private Limited a perpetual, irrevocable, worldwide, royalty-free, transferable licence to:

• Use;
• Copy;
• Modify;
• Publish;
• Commercialize;
• Incorporate into existing or future products and services;

Create derivative works.

The Company shall not be obligated to:

• Pay compensation;
• Attribute authorship;

Seek further permission before using such Feedback.

No Implied Rights

Except for the limited licence expressly granted under this Agreement, no licence, ownership interest, or other right in any intellectual property of Corhaven Technologies Private Limited shall be deemed granted by implication, estoppel, or otherwise.

The Partner Manager shall not:

• Copy;
• Modify;
• Reverse engineer;
• Register;
• License;
• Sell;
• Assign;
• Create derivative works from;

Use any intellectual property belonging to the Company except as expressly permitted under this Agreement.

Briloora Brand Assets

The Company may make available uniforms, identity cards, vehicle branding, promotional materials, signage, stickers, digital creatives, marketing materials, and other Briloora branded assets ("Brand Assets") for use by Partner Managers.

Unless otherwise agreed in writing:

All Brand Assets shall remain the exclusive intellectual property of Corhaven Technologies Private Limited.

The Partner Manager shall use Brand Assets only for authorized business conducted through the Briloora Platform.

Brand Assets shall not be copied, altered, sublicensed, transferred, or used for any unauthorized purpose.

Upon suspension or termination of this Agreement, the Partner Manager shall immediately discontinue use of all Brand Assets and, where requested by the Company, return or destroy such materials.

Any unauthorized use of the Company's trademarks, logos, branding, or other intellectual property may result in immediate termination of this Agreement and legal action under applicable intellectual property laws.

14. TERM AND TERMINATION

Term

This Agreement shall become effective on the date the Partner Manager is approved and onboarded onto the Briloora Platform and shall remain in force until terminated in accordance with this Section.

Termination by Corhaven Technologies Private Limited

Corhaven Technologies Private Limited may suspend, restrict, or terminate this Agreement, the Partner Manager's Account, or access to the Briloora Platform, with immediate effect and without prior notice, if the Partner Manager:

Breaches any provision of this Agreement, the Privacy Policy, Standard Operating Procedures (SOPs), operational guidelines, or any Company policy.

Provides false, misleading, or fraudulent information during onboarding or while using the Platform.

Fails to maintain the service quality, Key Performance Indicators (KPIs), customer ratings, or operational standards prescribed by the Company.

Engages in fraud, unauthorized off-platform transactions, customer diversion, misuse of customer information, revenue leakage, or any conduct detrimental to the interests of the Company.

Misuses the Company's intellectual property, confidential information, software, branding, equipment, chemicals, or business resources.

Violates any applicable law, regulation, government directive, or court order.

Becomes insolvent, bankrupt, or otherwise incapable of performing obligations under this Agreement.

Remains inactive on the Platform for such period as determined by the Company under its operational policies.

Engages in misconduct, abusive behaviour, harassment, discrimination, or any activity that may adversely affect customers, employees, or the reputation of Briloora.

Creates legal, financial, operational, cybersecurity, or reputational risks for Corhaven Technologies Private Limited.

The Company may also terminate this Agreement if required due to regulatory changes, business restructuring, operational requirements, technological upgrades, force majeure events, or any other legitimate commercial reason.

Termination by the Partner Manager

The Partner Manager may terminate this Agreement by providing at least ninety (90) days' prior written notice to Corhaven Technologies Private Limited through the official communication channels specified by the Company.

The Company may, at its sole discretion, waive the notice period either wholly or partially.

Termination shall become effective only after:

• Completion of all pending customer bookings;
• Settlement of all outstanding financial obligations;

Return of all Company-owned property; and

Completion of the Company's exit formalities.

Consequences of Termination

Upon termination of this Agreement:

The Partner Manager's access to the Briloora Platform shall immediately cease.

The Account shall be suspended or permanently deactivated.

The Partner Manager shall immediately cease representing themselves as an authorized Partner Manager of Briloora.

All licences granted under this Agreement shall automatically terminate.

The Partner Manager shall immediately return or, where directed by the Company, permanently destroy all Company property, including but not limited to:

• Machines;
• Kits and equipment;
• Uniforms;
• Identity cards;
• Marketing materials;
• Training manuals;
• Documents;
• Software access credentials;
• Confidential information;
• Brand Assets;

Any other material belonging to Corhaven Technologies Private Limited.

The Company shall process outstanding payments, refundable security deposits (if applicable), incentives, or other payable amounts only after deducting:

• Outstanding dues;
• Platform fees;
• Penalties;
• Damage recovery costs;
• Loan repayments;
• Equipment charges;
• Consumable costs;
• Taxes;

Any other lawful deductions.

Any unused promotional credits, incentives, subscriptions, or Platform privileges shall automatically expire upon termination.

Survival

Termination shall not affect any rights or obligations that accrued prior to termination.

The following provisions shall survive termination of this Agreement:

• Confidentiality;
• Intellectual Property;
• Customer Data Protection;
• Indemnification;
• Payment Obligations;
• Tax Obligations;
• Limitation of Liability;
• Dispute Resolution;
• Governing Law;
• Non-Circumvention obligations relating to existing Platform customers;

Any provision which by its nature is intended to survive termination.

15. DISCLAIMERS AND LIMITATION OF WARRANTIES

Platform Disclaimer

The Briloora Platform, mobile application, website, software, and all related services are provided by Corhaven Technologies Private Limited strictly on an "AS IS", "AS AVAILABLE", and "WITH ALL FAULTS" basis.

To the fullest extent permitted under applicable law, Corhaven Technologies Private Limited expressly disclaims all warranties, representations, and guarantees, whether express, implied, statutory, or otherwise, including but not limited to:

• Merchantability;
• Fitness for a particular purpose;
• Accuracy;
• Reliability;
• Availability;
• Performance;
• Non-infringement;
• Compatibility;

Security; and

Continuous operation.

No Guarantee

Corhaven Technologies Private Limited does not guarantee that:

• The Platform will operate without interruption;
• The Platform will always be available;
• Any defect or software bug will be corrected immediately;
• Customer demand or bookings will remain constant;
• The Partner Manager will receive any minimum number of bookings;

Any specific revenue, income, profit, or business opportunity will be generated.

All business outcomes depend upon customer demand, geographical location, market conditions, service quality, pricing, competition, seasonal variations, and the Partner Manager's own performance.

No External Representations

The Partner Manager acknowledges that no statement, promise, estimate, projection, marketing material, presentation, advertisement, salesperson, employee, distributor, consultant, or representative of Corhaven Technologies Private Limited shall create any legal warranty or guarantee unless expressly incorporated into this Agreement in writing.

Independent Relationship

The Partner Manager expressly acknowledges that:

Corhaven Technologies Private Limited operates only a technology platform under the brand Briloora.

The Company merely facilitates interaction between customers and Partner Managers.

The Company does not employ the Partner Manager.

Nothing contained in this Agreement shall be construed as creating an employer-employee relationship, agency, partnership, joint venture, franchise, or principal-agent relationship.

The Partner Manager operates as an independent contractor and shall remain solely responsible for all services performed through the Platform.

Service Responsibility

The Partner Manager shall bear exclusive responsibility for:

• Service quality;
• Customer interaction;
• Safety;
• Vehicle handling;
• Product usage;
• Completion of services;
• Damage caused during service;
• Customer complaints;
• Regulatory compliance;
• Labour management;
• Taxes;

Insurance obligations.

The Company shall not be responsible for any dispute arising between the Partner Manager and any customer.

Third-Party Services

The Platform may integrate payment gateways, logistics providers, cloud hosting services, communication platforms, identity verification agencies, financial institutions, insurance providers, or other third-party services.

Corhaven Technologies Private Limited shall not be liable for any delay, interruption, error, failure, loss, or damages arising from the acts, omissions, or failures of such third-party service providers.

Limitation of Liability

To the maximum extent permitted under applicable law, Corhaven Technologies Private Limited, its directors, officers, shareholders, employees, affiliates, licensors, and service providers shall not be liable for any:

• Loss of business;
• Loss of profit;
• Loss of goodwill;
• Loss of opportunity;
• Loss of customers;
• Loss of anticipated savings;
• Indirect damages;
• Incidental damages;
• Consequential damages;
• Special damages;

Exemplary damages; or

Punitive damages,

arising out of or relating to the use of the Briloora Platform, regardless of whether such damages were foreseeable.

Where liability cannot be excluded under applicable law, the Company's aggregate liability shall not exceed the total platform fees actually received by Corhaven Technologies Private Limited from the Partner Manager during the three (3) months immediately preceding the event giving rise to the claim.

Nature of Engagement

The Partner Manager acknowledges and agrees that:

The relationship between the Partner Manager and Corhaven Technologies Private Limited, operating the Briloora Platform, is on a principal-to-principal, non-exclusive, and independent contractor basis.

Nothing contained in this Agreement shall be construed as creating an employer-employee relationship, agency, partnership, joint venture, franchise, or fiduciary relationship between the Parties.

The Company operates only as a technology platform facilitating customer bookings and does not supervise or control the manner in which the Partner Manager performs services, except for prescribing quality standards, Standard Operating Procedures (SOPs), safety requirements, and operational guidelines necessary for maintaining Platform quality and customer satisfaction.

Subject to Clause 12 (Platform Integrity and Non-Circumvention), the Partner Manager remains free to undertake other lawful business activities.

Licences and Legal Compliance

The Partner Manager represents and warrants that they possess and shall maintain throughout the term of this Agreement all licences, registrations, approvals, permits, tax registrations, insurance (where applicable), and statutory compliances required under applicable Indian laws, including but not limited to:

• PAN;
• Aadhaar or other valid identity documents;
• GST registration, where applicable;
• Trade licences and local authority permissions;

Any other approvals required for carrying on the automotive grooming business.

The Partner Manager shall be solely responsible for maintaining such compliances.

Sole Responsibility

The Partner Manager shall be solely responsible for:

• All services provided through the Briloora Platform;
• Customer interactions;
• Vehicle safety during service;
• Quality of workmanship;
• Compliance with applicable laws;

Any loss, damage, injury, claim, or dispute arising from their acts or omissions.

Corhaven Technologies Private Limited shall not be liable for the independent acts or omissions of the Partner Manager.

Financial Services Disclaimer

The Partner Manager acknowledges that Corhaven Technologies Private Limited:

• Is not a lender or Non-Banking Financial Company (NBFC);
• Does not provide loans or financial products;
• May facilitate introductions to regulated financial institutions solely for the Partner Manager's convenience;

Shall not be responsible for any financing agreement entered into between the Partner Manager and any third-party financial institution.

Regulatory Status

The Partner Manager acknowledges that Corhaven Technologies Private Limited:

• Operates a technology platform under the brand Briloora;
• Is not regulated by the Reserve Bank of India as a banking company or NBFC solely by virtue of operating the Platform;

Does not accept public deposits or conduct regulated lending activities unless separately authorised under applicable law.

Customer Complaints

The Company may maintain a customer grievance redressal mechanism to facilitate resolution of complaints received through the Platform.

Any assistance provided by the Company shall not create any liability for services independently performed by the Partner Manager.

Performance Standards

The Partner Manager shall maintain the minimum customer ratings, Key Performance Indicators (KPIs), service quality standards, and operational metrics prescribed by the Company from time to time.

Where performance falls below the prescribed standards, the Company may:

• Issue warnings;
• Require retraining;
• Suspend Platform access;
• Restrict bookings;

Permanently deactivate the Account where performance does not improve.

Devices and Connectivity

The Partner Manager shall be solely responsible for:

• Procuring compatible mobile devices;
• Maintaining internet connectivity;
• Paying all telecommunications charges;

Ensuring that the required software is updated.

The Company does not guarantee uninterrupted compatibility across all hardware or software platforms.

Protection of Reputation

The Partner Manager shall not knowingly publish or circulate any false, misleading, defamatory, malicious, or unlawful statement concerning:

• Briloora;
• Corhaven Technologies Private Limited;
• Its directors;
• Employees;
• Business partners;
• Intellectual property;

Services.

Nothing in this clause shall prevent the Partner Manager from making truthful statements required by law or communicating genuine grievances through lawful channels.

Information Updates

The Partner Manager shall promptly provide accurate information and supporting documents whenever reasonably requested by the Company for compliance, operational, audit, regulatory, or customer service purposes.

Limitation of Liability

To the maximum extent permitted under applicable law, Corhaven Technologies Private Limited shall not be liable for any loss arising from:

• Temporary Platform unavailability;
• Internet or network failures;
• Device malfunction;
• Cyber incidents not attributable to the Company's gross negligence or wilful misconduct;
• Scheduled maintenance;
• Third-party service interruptions;

Data loss beyond the Company's reasonable control.

Exclusion of Certain Damages

To the fullest extent permitted by law, Corhaven Technologies Private Limited, its directors, officers, employees, affiliates, licensors, and service providers shall not be liable for any:

• Indirect damages;
• Consequential damages;
• Incidental damages;
• Special damages;
• Loss of profits;
• Loss of goodwill;
• Loss of business opportunity;
• Loss of anticipated savings;

Business interruption,

except where such liability arises from fraud, wilful misconduct, or gross negligence of the Company.

Maximum Liability

Subject to applicable law, the aggregate liability of Corhaven Technologies Private Limited arising out of or relating to this Agreement shall not exceed the total Platform fees actually received by the Company from the Partner Manager during the three (3) months immediately preceding the event giving rise to the claim.

Liability of the Partner Manager

The Partner Manager shall remain fully liable for any losses suffered by the Company arising from:

• Fraud;
• Customer diversion;
• Misappropriation of Company assets;
• Revenue leakage;
• Misuse of confidential information;
• Intellectual property infringement;
• Wilful misconduct;
• Criminal acts;

Gross negligence.

The Company shall be entitled to recover all actual losses, damages, legal costs, and expenses arising therefrom.

Statutory Rights

Nothing contained in this Agreement shall exclude or restrict any right or remedy that cannot be excluded under applicable law.

Where permitted by law, the Company's liability may be limited to:

Re-performing the affected services; or

Paying the reasonable cost of obtaining equivalent services.

16. INDEMNITY

Indemnity by the Partner Manager

The Partner Manager agrees to indemnify, defend, and hold harmless Corhaven Technologies Private Limited, its affiliates, directors, officers, employees, shareholders, licensors, agents, successors, and assigns against any claims, losses, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• The Partner Manager's use of the Briloora Platform;
• Any automotive grooming services performed by the Partner Manager;
• Breach of this Agreement;
• Violation of applicable law;
• Injury, property damage, or financial loss caused by the Partner Manager;
• Misuse of customer information or Company confidential information;
• Intellectual property infringement;

Any claim arising from the acts or omissions of the Partner Manager or persons engaged by them.

Recovery of Customer Compensation

Where Corhaven Technologies Private Limited, in its sole discretion and without admitting liability, compensates a customer for losses attributable to the Partner Manager's conduct or services, the Company shall be entitled to recover such amount by:

• Deducting the amount from future payouts;
• Adjusting security deposits;

Recovering outstanding dues through any lawful means.

This right shall be in addition to any other remedies available under this Agreement or applicable law.

Indemnity by the Company

Corhaven Technologies Private Limited shall indemnify the Partner Manager only against direct losses arising solely from the Company's fraud, wilful misconduct, or gross negligence, subject always to the limitation of liability provisions contained in this Agreement.

17. GOVERNING LAW, JURISDICTION, AND DISPUTE RESOLUTION

Grievance Redressal

If the Partner Manager has any complaint, dispute, grievance, or claim relating to:

• This Agreement;
• The Briloora Platform;
• Services provided through the Platform;
• Bookings, payments, incentives, commissions, cancellations, refunds, or deductions;
• Account suspension or deactivation;
• Operational policies or decisions of Corhaven Technologies Private Limited;

the Partner Manager shall first submit the grievance through any of the following official channels:

• The grievance portal available on the Briloora mobile application or website;
• Email to the Company's designated grievance redressal email address;
• Written communication addressed to the Company's registered office;

Any other communication channel officially notified by Corhaven Technologies Private Limited from time to time.

The Partner Manager shall provide all relevant details, including booking references, supporting documents, screenshots, payment records, photographs, or any other evidence necessary for investigation.

The Company shall make reasonable efforts to acknowledge and address the grievance within a reasonable period in accordance with applicable law.

Amicable Resolution

Before initiating arbitration or legal proceedings, the Parties shall use reasonable efforts to resolve the dispute amicably through good-faith discussions.

Either Party may issue a written notice describing the nature of the dispute.

The Parties shall endeavour to resolve the dispute within thirty (30) days from the date of receipt of such notice.

Nothing in this clause prevents either Party from seeking urgent interim relief from a court of competent jurisdiction where necessary.

Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of India, including, where applicable:

• The Indian Contract Act, 1872;
• The Information Technology Act, 2000;
• The Consumer Protection Act, 2019;
• The Consumer Protection (E-Commerce) Rules, 2020;
• The Arbitration and Conciliation Act, 1996 (as amended);

The Digital Personal Data Protection Act, 2023, where applicable; and

All other applicable Central and State laws, rules, regulations, notifications, and statutory amendments.

Arbitration

If the dispute is not resolved amicably within the period specified above, it shall be finally resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator.

The Parties shall mutually appoint the arbitrator. If they fail to agree within thirty (30) days, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

The seat and legal place of arbitration shall be Delhi, India.

Hearings may be conducted physically, virtually, or through a hybrid mode, as determined by the arbitrator.

The language of arbitration shall be English.

The arbitral award shall be final and binding upon both Parties and may be enforced in any court having competent jurisdiction.

The Parties shall maintain confidentiality of all arbitration proceedings, pleadings, documents, evidence, and awards except where disclosure is:

• Required by applicable law;
• Required for enforcement or challenge of the arbitral award;

Required by a court, tribunal, or statutory authority; or

Required by professional advisers who are themselves under confidentiality obligations.

Exclusive Jurisdiction

Subject to the arbitration provisions contained in this Agreement, the courts at Delhi, India, shall have exclusive jurisdiction over:

• Applications for interim relief;
• Appointment of arbitrators;
• Enforcement or challenge of arbitral awards;

Matters not capable of settlement through arbitration; and

Any proceedings arising under or relating to this Agreement.

Continuing Obligations

During the pendency of any dispute, both Parties shall continue to perform their respective obligations under this Agreement to the extent reasonably practicable, unless performance has become impossible or the Agreement has been terminated in accordance with its terms.

Limitation Period

No Party shall bring any claim arising out of or relating to this Agreement after the expiry of the limitation period prescribed under the applicable laws of India.

Costs

Each Party shall bear its own legal costs and expenses incurred in relation to the dispute unless otherwise determined by the arbitrator or a court of competent jurisdiction.

The fees and expenses of the arbitrator shall be allocated in accordance with the arbitral award or as directed by the arbitrator.

Costs and Expenses:

Each party shall bear its own legal fees and expenses related to the arbitration,

Unless otherwise awarded by the arbitrator in the final award,

Administrative costs and arbitrator fees shall be shared equally unless decided otherwise by the arbitrator.

18. GRIEVANCE REDRESSAL

18.1 Appointment of Grievance Redressal Officer

Corhaven Technologies Private Limited (“Briloora” or “the Company”) has appointed a Grievance Redressal Officer in accordance with the requirements under Rule 4(1) of the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Redressal Officer shall be responsible for:

• Receiving, acknowledging, and resolving grievances or complaints raised by Service Providers, Users, or any other stakeholders; Monitoring and ensuring timely resolution of such complaints in compliance with applicable laws.

Details of the Grievance Redressal Officer are as follows:

Email Address: Hello@Briloora.com

Registered Office: G 36 First Floor Connaught Place Delhi -110001

18.2 Submission of Complaints

Any Service Provider, Customer, or user of the Briloora Platform may raise a complaint or grievance relating to:

• The operation of the Briloora Platform;
• Breach of these Terms and Conditions;
• Content-related complaints or IP infringements;
• Alleged violation of applicable laws;
• Service failures or payout disputes; Platform access restrictions or suspension.

Complaints must be submitted in writing to the Grievance Redressal Officer via the email provided above or through the in-app ticketing and grievance mechanism.

The complaint must, wherever possible, include:

• A clear description of the issue;
• Relevant dates and times;
• Booking IDs or Transaction References; Any screenshots, photographs, or supporting documentation.

18.3 Non-Retaliation and Worker Rights

Corhaven Technologies Private Limited affirms that, in accordance with applicable labour laws and in the spirit of ethical business conduct:

• No Service Provider shall be penalised, suspended, or terminated solely for being a member of a trade union;
• Service Providers may engage in collective discussions or representation, provided such activities do not disrupt the provision of services or infringe upon the rights of other stakeholders; Briloora reserves the right to take lawful measures in response to service disruptions or threats to public safety.

19. MISCELLANEOUS PROVISIONS

19.1 Amendments and Modifications

Briloora may, at its sole discretion, modify, revise, or amend these Terms and Conditions at any time. Any such changes shall be:

Communicated via the Briloora Platform; and

Deemed to be effective upon the expiry of seven (7) calendar days from the date of such publication on the Platform.

Continued use of the Services by the Service Provider after such period shall constitute conclusive acceptance of the modified Terms.

You agree that the seven-day window is a reasonable and sufficient period to review and evaluate any such revisions.

19.2 Modification, Suspension, or Discontinuation of Services

Briloora reserves the right, with a minimum prior notice of thirty (30) days, to:

• Add new features or modules; Suspend, discontinue, or modify any part or all of the Services, whether temporarily or permanently, across one or more cities.

This right shall not be exercised arbitrarily or to target or penalise a specific Service Provider, except in cases of breach, fraud, non-compliance, or legal requirement.

19.3 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction:

• Such provision shall be severed to the extent necessary to render it enforceable;
• The remainder of the Terms shall remain in full force and effect; Where severance would defeat the intent of the clause, the entire provision shall be deemed deleted.

19.4 Assignment

The Service Provider shall not assign, transfer, license, or otherwise dispose of its rights, obligations, or benefits under these Terms, either in whole or in part, without the prior written consent of Briloora, which may be granted or withheld at Briloora’s sole discretion.

Briloora shall have the unrestricted right to assign or novate these Terms and any rights or obligations hereunder to:

• Its affiliates, subsidiaries, or parent companies;
• Any successor-in-interest by way of merger, acquisition, business restructuring; A third party acquiring control of the Platform or its business operations.

19.5 Notices

All notices, requests, approvals, and communications (other than support or operational queries) shall be sent to the legal department of Briloora at:

Email Address: Hello@briloora.com

Postal Address: Corhaven Technologies Private Limited

G 36 first Floor Connaught Place Delhi-110001

Notices shall be deemed to have been received:

If sent by email: upon successful delivery confirmation (not bounce),

If sent by courier: upon delivery acknowledgement.

19.6 No Third-Party Rights

Nothing in these Terms shall be construed to confer any rights or remedies upon any person or entity other than the parties hereto, their permitted successors and assigns. The Indian Contracts Act, 1872 shall govern the privity of contract.

19.7 Force Majeure

Briloora shall not be liable for any failure or delay in performance of its obligations under these Terms if such failure or delay is caused by:

• Natural calamities, floods, earthquakes, or other acts of God;
• War, terrorism, political instability, or civil commotion;
• Pandemic, epidemic, or health emergency;
• Law, order, regulation, or directive from any governmental or regulatory authority; Cyberattacks, system failures, power outages, or telecommunication disruptions.

Such events shall constitute “Force Majeure Events.” Briloora shall resume obligations as soon as reasonably practicable following cessation of the Force Majeure Event.

19.8 Relationship Between the Parties

Nothing contained in these Terms shall be deemed to constitute:

• A partnership, franchise, agency, joint venture, or employment relationship between you and Briloora; An obligation on Briloora to supervise, direct, or control the actions or performance of the Service Provider beyond the platform-level facilitation.

Both parties confirm that they enter into this arrangement on a principal-to-principal, independent contractor basis, and no party shall have authority to bind or contract on behalf of the other.

Annexure B

VEHICLE GROOMING SERVICE PROFESSIONALS – TERMS AND CONDITIONS

• Scope and Applicability

These Terms and Conditions (“Terms”) govern your access to and use of the services made available by Corhaven Technologies Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at [Registered Office Address of Corhaven Technologies Private Limited] (hereinafter referred to as “Corhaven”, “Briloora”, “we”, “our”, or “us”). Briloora is the vehicle grooming service platform operated and owned by Corhaven Technologies Private Limited through its online platforms, including the Briloora mobile application, web interface, and any other software-based tools, collectively referred to as the “Platform.”

These Terms shall apply specifically to your role as an independent third-party Vehicle Grooming Service Professional engaged through Briloora for delivering vehicle grooming and cleaning services (“Pro Services”) to end customers (“Customers”) using the Platform.

These Terms shall be read in conjunction with:

The Briloora Privacy Policy, which explains how your personal data is collected and used; and

Any other guidelines, circulars, advisories, safety codes, or operational instructions issued by Corhaven Technologies Private Limited or Briloora from time to time (“Supplemental Terms”).

The Privacy Policy and Supplemental Terms form an integral and enforceable part of these Terms. In the event of any conflict between these Terms and the Supplemental Terms, the latter shall prevail to the extent of such inconsistency.

• Binding Nature of the Terms

These Terms shall constitute a legally binding contract between:

Corhaven Technologies Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at [Registered Office Address of Corhaven Technologies Private Limited], operating the Briloora Platform (hereinafter referred to as “Corhaven”, “Briloora”, “we”, “our”, or “us”); and

You, an independent third-party vehicle grooming service professional (hereinafter referred to as “you”, “your”, or “Service Professional”), who seeks to deliver vehicle grooming and cleaning services (“Pro Services”) to Customers through the Briloora Platform.

By accepting these Terms electronically, by clicking “Accept” on the Platform, or by continuing to access or use the Platform for receiving or accepting Leads, Pro Services bookings, or any other interaction with Briloora, you expressly represent, warrant, covenant, and agree that:

You have full legal capacity and authority to enter into and be bound by these Terms, either in your individual capacity as a self-employed vehicle grooming professional or as a technician authorised by a business entity you are associated with for the provision of Pro Services.

You understand the nature and scope of vehicle grooming and cleaning services, including but not limited to the use of water, cleaning chemicals (where applicable), grooming tools, and vehicle-safe materials, and you acknowledge your obligations and liabilities in relation to safe, hygienic, and professional delivery of such services at the Customer’s premises or designated location.

You acknowledge and agree that your engagement with Briloora, operated by Corhaven Technologies Private Limited, is on a principal-to-principal basis, and that neither Corhaven nor Briloora is your employer, principal, or partner, nor do they exercise direct supervision or control over how you deliver the Pro Services to Customers. You further acknowledge that Briloora merely provides a technology platform that connects you with Customers, facilitates operational support, collects payments on your behalf, and enhances service delivery through features available on the Platform.

You agree that your engagement with Briloora is entirely independent and that you are solely responsible for obtaining and maintaining any tools, equipment, supplies, insurance, or certifications that may be necessary for the professional and lawful delivery of Pro Services.

You shall fully adhere to and comply with the provisions of these Terms throughout your use of the Platform, including any guidelines, advisories, safety instructions, and operational protocols issued by Corhaven Technologies Private Limited or Briloora from time to time.

You agree to comply with all applicable local laws, environmental standards, vehicle safety protocols, and hygiene requirements in the provision of Pro Services, and acknowledge that you shall not misuse the Platform for any unlawful or unauthorised purposes.

You further agree that you will not make any false representations to Customers about Briloora, the Platform, or the scope of the Pro Services, and that you shall not engage in any actions that may cause reputational, operational, or legal harm to Corhaven Technologies Private Limited or Briloora.

You confirm and accept that all communications, consents, and records in connection with these Terms and your use of the Platform may be provided electronically by Corhaven Technologies Private Limited through the Platform, registered email, SMS, or any communication mode deemed appropriate, and such communications shall be deemed to satisfy any legal requirements for written communication.

If you do not accept these Terms, or if you are not willing or legally permitted to comply with their requirements, you must not access, accept, or use the Briloora Platform or any services offered through it.

• Language and Precedence

For convenience, Briloora may publish or make available translated versions of these Terms in languages other than English. However:

The English version shall be the official, authoritative, and legally enforceable version of these Terms.

In the event of any inconsistency or contradiction between the English version and any translated version, the English version shall prevail and be binding.

• Acceptance and Supersession

By using or continuing to use the Platform, you confirm that:

You have read, understood, and voluntarily agreed to be bound by these Terms.

You shall comply with all applicable laws and compliance regulations.

These Terms shall supersede any prior written or oral agreements executed between you and Corhaven Technologies Private Limited, operating under the brand name Briloora (if any), regarding your onboarding, service quality, customer interaction, or access to the Platform.

1. SERVICES

(Vehicle Grooming Service Professionals engaged via the Briloora Platform)

1.1 Nature and Scope of Services

(a) Corhaven Technologies Private Limited, operating under the brand name Briloora ("Corhaven", "Briloora", "we", "our", or "us"), provides access to a technology-driven Platform and digital interface that facilitates the delivery of vehicle grooming and cleaning services by trained, independent vehicle grooming professionals (hereinafter referred to as "Service Professional", "you", or "your") to end-users or customers ("Customers") within India.

(b) The Briloora Platform enables you to offer, accept, and perform vehicle grooming and cleaning services ("Pro Services") at the Customer's designated location or any other mutually agreed location, leveraging features provided on the Platform for receiving Leads, managing bookings, tracking payments, and ensuring service quality standards.

(c) You shall be permitted to provide Pro Services on the Platform as an independent service professional, either in your individual capacity or as part of a business entity, subject to your registration on the Platform, completion of onboarding and training requirements as may be specified by Corhaven Technologies Private Limited, and continuous adherence to these Terms and the operational guidelines issued by Corhaven Technologies Private Limited from time to time.

(d) You acknowledge that Corhaven Technologies Private Limited, through Briloora, does not supervise or control the manner in which you deliver Pro Services to Customers. Briloora merely provides the Platform to connect you with Customers, facilitates operational and payment processing support, and may provide standard operating procedures to ensure uniform service quality and customer experience, without assuming responsibility for your acts or omissions during the delivery of the Pro Services.

(e) You agree that your use of the Platform is solely for commercial purposes related to vehicle grooming and cleaning services and that you shall not misuse the Platform for any activities unrelated to the Pro Services or in violation of any applicable laws, environmental standards, or vehicle safety protocols.

(f) You shall ensure the use of appropriate, vehicle-safe cleaning agents, grooming equipment, and tools in a safe and professional manner while providing the Pro Services, in accordance with the instructions provided by Corhaven Technologies Private Limited or any applicable standard operating procedures communicated by Briloora from time to time.

(g) All Pro Services provided by you to Customers shall be recorded and transacted via the Briloora Platform. You agree not to accept or execute service requests outside the Platform that were facilitated by or originated through the Platform, except with the prior written consent of Corhaven Technologies Private Limited, to protect the safety, integrity, and transparency of operations on the Platform.

1.2 Role of Briloora

As part of the Services, Briloora shall:

(i) Provide you with access to the Platform for the purpose of listing, scheduling, and managing Customer service requests for Pro Services.

(ii) Facilitate customer discovery and lead allocation, including by determining the amount payable by the Customer for the specific Pro Services rendered.

(iii) Provide algorithmic support and analytics to help optimize the use of your time, improve job allocation, and enhance your income generation potential through the Platform.

(iv) Collect payments from Customers on your behalf for Pro Services rendered, in its capacity as a limited-purpose payment collection agent, and subsequently disburse such amounts to you or your Licensed Operator, subject to applicable deductions.

(v) Maintain operational tools including mobile interfaces, dashboards, rating systems, service tracking, and issue resolution frameworks in connection with the Pro Services.

1.3 Platform Limitations and Disclaimers

(a) You acknowledge that Corhaven Technologies Private Limited and Briloora do not:

Employ you in any capacity.

Supervise or control the technical delivery of Pro Services.

Possess or maintain the necessary skills, knowledge, expertise, or care required for the use and application of vehicle grooming materials, chemicals, and equipment.

Make any representations or warranties on your behalf or on behalf of any Licensed Operator.

Corhaven Technologies Private Limited and Briloora shall not be liable for:

Any acts or omissions in the execution of Pro Services.

Any harm, injury, chemical misuse, environmental damage, or damage to a customer’s vehicle or property caused by you.

Any third-party claims, regulatory violations, penalties, or customer disputes arising from your direct provision of vehicle grooming services.

You and the Licensed Operator shall remain solely liable and responsible for the safe, lawful, professional, and effective performance of all Pro Services undertaken through the Platform.

1.4 Commercial Usage Restrictions

(a) The Platform is made available to you strictly for commercial use and solely for the purpose of providing Pro Services through lawful means within the territory of India.

Any use of the Platform for:

• Non-commercial purposes;
• Sharing your login credentials or account access with any other person;
• Undertaking Pro Services outside the Platform or bypassing the Briloora booking and payment system;

shall constitute a material breach of these Terms.

Where applicable under a separate written franchise, distributor, or territorial agreement executed with Corhaven Technologies Private Limited, an authorized partner may receive exclusive rights to operate under the Briloora brand using Briloora's proprietary equipment, products, systems, and services within a designated territory. Such rights shall be governed exclusively by the terms of the applicable agreement and shall not arise solely by accepting these Terms.

1.5 Communications and Messaging

(a) Corhaven Technologies Private Limited, operating under the brand name Briloora, may send you operational messages, service alerts, reminders, performance updates, promotional offers, training invitations, and other communications through:

• SMS;
• Phone calls;
• WhatsApp messages;
• In-app notifications;

Emails.

(b) While you may opt out of non-essential promotional messages by contacting the support email designated by Briloora, you acknowledge that essential transactional communications relating to bookings, payments, compliance, account verification, service quality, ratings, safety, or operational matters cannot be opted out of and form a necessary part of your continued use of the Platform.

(c) You understand that opting out of, blocking, or otherwise preventing the receipt of essential service-related communications may result in suspension, deactivation, or limitation of your Account and your ability to receive or perform Pro Services.

1.6 Mandatory Orientation and Training

(a) Before being permitted to accept or perform any Pro Services through the Platform, you are required to attend a mandatory orientation programme, either virtually or at a designated Briloora onboarding centre or any other location notified by Corhaven Technologies Private Limited.

The orientation programme may include:

• Platform usage;
• Service booking and workflow processes;
• Customer interaction protocols;
• Platform integrity, safety, and quality expectations;
• Professional conduct and role responsibilities;

Legal obligations and liability boundaries.

In addition, you may be required to undergo technical training covering:

• Vehicle grooming methodologies;
• Vehicle surface care and detailing standards;
• Safety standards;
• Equipment handling;
• Cleaning chemical handling and legal compliance;
• Use of personal protective equipment (PPE);

Documentation and service reporting procedures.

Successful completion of such orientation or training may be a prerequisite for activation or continued access to the Platform.

1.7 Onboarding and Orientation Fee

(a) Corhaven Technologies Private Limited reserves the right to charge a non-refundable onboarding or orientation fee, which shall be:

• Communicated to you in advance;
• Reasonable and proportionate to your service category and operating city or region;

Recovered through monthly instalments or other agreed deductions from your service earnings after your Account becomes active.

This onboarding fee does not include:

• Separate technical certification programmes;
• Government licensing or statutory compliance costs;
• Uniforms;
• Personal protective equipment (PPE);

Tools, kits, or materials supplied separately by Briloora or by your Licensed Operator.

2. ACCOUNT CREATION

2.1 Eligibility to Create an Account

(a) In order to access the Briloora Platform and provide vehicle grooming services ("Pro Services"), you must register and maintain a verified Service Professional account ("Account") on the Platform.

You are eligible to create an Account only if:

• You are an individual of sound mind and at least 18 (eighteen) years of age at the time of registration;
• You are legally competent to enter into a binding contract under the Indian Contract Act, 1872;
• You are engaged by, affiliated with, or operate independently as a vehicle grooming professional and have been duly onboarded on the Platform in accordance with applicable laws;

You have not previously been suspended, deactivated, blacklisted, or permanently removed from Briloora or any comparable service platform due to fraud, misconduct, or material violation of applicable terms.

2.2 Information and Documents Required

(a) During registration, you shall provide true, complete, accurate, and up-to-date information and documents, including but not limited to:

• Full name (as appearing on your government-issued identification);
• Current residential address and permanent address;
• Mobile number and email address;
• Date of birth;
• A valid government-issued identity document (such as Aadhaar Card, Voter ID, Passport, or any other document accepted by applicable law);
• PAN card and bank account details for payment processing;
• Certification, appointment letter, or engagement confirmation from your Licensed Operator (where applicable);
• Vehicle grooming training certificates or qualifications (if available);
• Passport-size photograph and uniform photograph (where applicable);

Any additional information or documentation reasonably required by Corhaven Technologies Private Limited for verification, regulatory compliance, or operational purposes.

(b) You agree to promptly update your Account whenever any information changes. Failure to maintain accurate, complete, or verifiable information may result in suspension, restriction, or termination of your Account until such information is verified.

2.3 Security Deposit and Refund

(a) At the time of Account creation or onboarding, Corhaven Technologies Private Limited may require you to pay a refundable security deposit, the amount of which may vary depending upon:

• The category or scope of Pro Services;
• The equipment, tools, uniforms, or service kits issued;
• Operational or regional requirements;

Other commercially reasonable factors determined by Briloora.

(b) Subject to these Terms, upon termination or closure of your Account, the refundable security deposit shall ordinarily be processed within 30 (Thirty) working days, provided that:

• All Briloora or Corhaven Technologies Private Limited equipment, uniforms, tools, kits, or other company property have been returned in acceptable condition (subject to normal wear and tear);
• All outstanding dues, recoveries, penalties, or authorised deductions have been settled;
• No customer claims, disputes, indemnity obligations, or other liabilities remain pending;

No fraud, wilful misconduct, or material breach of these Terms has been established against you.

Where any amounts remain recoverable from you, Corhaven Technologies Private Limited reserves the right to adjust such amounts against the refundable security deposit before releasing the balance, if any.

2.4 Background Verification

(a) You consent to background verification checks being carried out by Corhaven Technologies Private Limited, operating under the brand name Briloora, or by any third-party agency appointed by it, both at the time of onboarding and periodically during your continued use of the Platform. Such verification may include:

• Criminal record screening;
• Identity verification;
• Address verification;
• Verification of professional certifications, licences, or qualifications;

Reference checks from previous employers, clients, or service platforms, where applicable.

(b) Unless expressly waived by Corhaven Technologies Private Limited, the cost of background verification shall be borne by you.

(c) Your eligibility to accept bookings and provide Pro Services is subject to Corhaven Technologies Private Limited receiving a satisfactory verification report in accordance with its internal compliance standards. Corhaven Technologies Private Limited reserves the right to reject, suspend, restrict, or terminate your Account if your verification is incomplete, unsuccessful, false, misleading, or otherwise unsatisfactory.

(d) Corhaven Technologies Private Limited and Briloora shall not be responsible for any errors, omissions, delays, or inaccuracies in reports prepared by independent background verification agencies, nor for any failure by a Licensed Operator to adequately verify your credentials.

2.5 Single Account Policy and Restrictions

(a) You may create, own, operate, and maintain only one (1) Account on the Platform. Creating or operating multiple Accounts, whether in your own name or using another person's identity, shall constitute a material breach of these Terms.

(b) Corhaven Technologies Private Limited reserves the right to suspend or permanently terminate duplicate or fraudulent Accounts and may withhold pending payouts, incentives, bonuses, refundable deposits, or other amounts payable, subject to applicable law and internal investigation.

2.6 Account Security and Confidentiality

You are solely responsible for:

• Maintaining the confidentiality and security of your login credentials;
• Ensuring that no other individual accesses or operates your Account;

Immediately notifying Briloora upon becoming aware of any unauthorised access, suspected compromise, or misuse of your Account.

(b) If Corhaven Technologies Private Limited determines that your Account has been:

• Accessed by an unauthorised person;
• Shared, rented, sold, assigned, or transferred to another individual;

your access to the Platform may be suspended or permanently revoked without prior notice, and pending earnings may be withheld until completion of an internal investigation.

(c) Corhaven Technologies Private Limited shall not be liable for any loss, damage, claim, or liability arising from unauthorised access to your Account where such access resulted from your failure to maintain appropriate security.

2.7 Liability for Account Activity

You acknowledge and agree that you are solely responsible for:

• All activities undertaken through your Account;
• Every booking accepted, rejected, cancelled, or missed;
• Every Pro Service performed using your identity or Account;

All payment transactions processed through your Account.

Except where required by applicable law, Corhaven Technologies Private Limited shall not entertain claims of impersonation, unauthorised access, or fraudulent use unless reported in writing within 24 (twenty-four) hours after you become aware of such incident.

2.8 Communications and Notifications

(a) By registering an Account, you expressly consent to receiving communications from Corhaven Technologies Private Limited and Briloora, including but not limited to:

• Booking alerts and service confirmations;
• Payment settlement notifications;
• Compliance, training, and quality assurance reminders;
• Platform updates, legal notices, and policy amendments;

Promotional communications, marketing campaigns, and service-related tips.

Such communications may be delivered through:

• SMS;
• In-app notifications;
• Telephone calls (including automated calls where permitted by law);
• WhatsApp;

Email; or

Any other communication channel made available through the Platform.

(c) You may opt out of receiving non-essential promotional communications in accordance with applicable law; however, you acknowledge that essential operational, legal, compliance, payment, safety, and account-related communications are mandatory for continued use of the Platform and cannot be opted out of.

3. BOOKINGS AND CREDITS

3.1 Service Booking Access and Acceptance

(a) The Briloora Platform facilitates real-time booking requests ("Leads") from Customers seeking vehicle grooming services. As a registered Vehicle Grooming Service Professional, you may accept such Leads subject to your availability, designated service area, service category, Account status, and compliance with these Terms.

(b) A Lead made available through the Briloora Partner Application may include, among other information:

• Customer name and contact details;
• Type of vehicle grooming service requested;
• Scheduled date and preferred service time;
• Service location;

Estimated duration of the service.

To successfully accept a Lead, you must:

• Select the "Accept" option within the response time specified by Briloora;
• Meet all category-specific eligibility requirements;
• Maintain the minimum required Briloora Credit balance (where applicable);

Be reasonably capable of arriving at the Customer's location within the scheduled service window.

(d) Failure to respond within the prescribed response period, repeated rejection of Leads, excessive cancellations, or failure to maintain service standards may result in one or more of the following actions:

• Temporary restriction or reduction in Lead allocation;
• Reduction in Platform ranking or visibility;
• Disqualification from incentive programmes, promotional campaigns, or performance-based rewards;

Other operational actions reasonably necessary to maintain Platform efficiency and customer service standards, as determined by Corhaven Technologies Private Limited.

.

3.2 Ranking and Lead Prioritization

(a) Briloora uses an algorithm-driven Lead allocation system that ranks Service Professionals based on dynamic performance indicators. Your ranking influences the visibility, priority, and frequency of Lead allocation through the Platform.

(b) Without limiting the Platform's discretion, the following factors may be considered in determining Lead allocation, generally in descending order of importance:

(i) Customer Ratings – Your average customer rating, post-service feedback, complaint history, service quality, and compliance with hygiene and safety standards.

(ii) Geographic Proximity – The distance between your current service location and the Customer's requested service location.

(iii) Lead Acceptance Rate – The proportion of Leads accepted relative to the total Leads offered during a specified period.

(iv) Service Completion Consistency – Timely arrival, successful completion of booked services, proper documentation, and satisfactory closure of previous service requests.

(v) Cancellation and No-Show History – Your history of cancellations, rejected bookings, no-shows, or repeated rescheduling after accepting a Lead.

Corhaven Technologies Private Limited reserves the right to modify, update, or introduce additional Lead allocation criteria from time to time to improve operational efficiency and customer experience.

3.3 Briloora Credits System

Nature of Briloora Credits

(i) Briloora Credits are digital credits associated with your Account and may be required for:

• Accessing service Leads;
• Participating in incentive programmes;
• Unlocking premium Platform features;

Other Platform functions introduced by Briloora.

(ii) Briloora Credits may be purchased through the Briloora App using approved payment methods. Your Credit balance shall be updated after successful payment confirmation.

Corhaven Technologies Private Limited reserves the right to:

• Modify the number of Credits required for particular Leads or services based on operational demand;
• Introduce, modify, or discontinue features associated with Briloora Credits;

Restrict access to certain services where your Credit balance is insufficient.

Pre-Deposit Requirement

(i) For selected service categories, Briloora may require a pre-deposit of Briloora Credits, calculated either:

As a percentage of the estimated Lead value; or

As a fixed Credit amount determined by Corhaven Technologies Private Limited.

Such pre-deposit:

• Must be available in your Account before Customer details are revealed;
• May remain temporarily blocked until completion or closure of the booking;

May be released or adjusted in accordance with these Terms and applicable Platform policies.

(iii) If your available Credit balance falls below the prescribed minimum, you may be unable to accept additional Leads until the required balance is restored.

You authorise Corhaven Technologies Private Limited to:

• Deduct Briloora Credits from your Account where applicable;

Recover any outstanding Credit deficiencies from future earnings or payments due to you, subject to these Terms.

Usage of Briloora Credits

Briloora Credits may also be used for purposes including:

• Purchasing approved service kits, uniforms, safety equipment, or consumables;
• Participating in Platform promotional or subscription programmes;

Adjusting cancellation charges, customer compensation, authorised penalties, or other amounts payable under these Terms.

3.4 Promotional Credits and Rewards

(a) Corhaven Technologies Private Limited may, at its sole discretion, issue promotional Briloora Credits ("Promo Credits") as part of:

• Onboarding incentives;
• Seasonal promotional campaigns;
• Referral programmes;
• Performance-based rewards;

Other promotional initiatives.

Promo Credits:

• May be subject to usage limitations or specific promotional conditions;
• Cannot be transferred, sold, exchanged for cash, or otherwise monetised;
• May expire if not utilised within the validity period specified by Briloora;

May be cancelled or revoked where misuse, fraud, abuse, or breach of these Terms is established.

3.5 Performance-Based Schemes and Lead Multipliers

(a) Briloora may periodically introduce performance-based incentive programmes under which eligible Service Professionals may receive:

• Preferential Lead allocation;
• Bonus Briloora Credits;
• Recognition badges;
• Professional certifications;

Other incentives determined by Corhaven Technologies Private Limited.

Eligibility may be determined based upon factors including:

• Consistently high customer ratings;
• High Lead acceptance and completion rates;
• Compliance with Platform standards and customer service protocols;

Overall quality and reliability of service delivery.

(c) Participation in such programmes is voluntary and subject to qualification criteria. Any attempt to manipulate ratings, fabricate bookings, misuse incentives, create fraudulent transactions, or otherwise interfere with Platform performance metrics may result in disqualification, suspension, recovery of incentives, or termination of your Account.

3.6 Suspension or Forfeiture of Credits

Corhaven Technologies Private Limited reserves the right to suspend, deduct, cancel, recover, or permanently remove any Briloora Credits or Promo Credits where:

• Fraud, abuse, manipulation, or misuse of the Platform is detected;
• Promotional terms or campaign conditions are violated;
• Multiple Accounts are used to obtain the same promotional benefit;
• Your Account is suspended or terminated for violation of these Terms;

Recovery is otherwise permitted under these Terms or applicable law.

4. USE OF PARTNER MANAGER

4.1 Restriction on Engagement of Partner Manager

(a) You expressly acknowledge and agree that, while providing vehicle grooming services ("Pro Services") through the Briloora Platform, you shall not engage, employ, assign, delegate, subcontract, or otherwise permit any other individual (a "Partner Manager" or any similar person) to perform or assist in performing the Pro Services without the prior written approval of Corhaven Technologies Private Limited.

This restriction includes, without limitation:

• Any individual accompanying you to the Customer's premises for the purpose of providing the Pro Services;
• Any unregistered or unauthorised person accessing the Customer's vehicle, premises, or property on your behalf;

Any casual worker, assistant, subcontractor, family member, employee, or third party performing any part of the Pro Services without prior written approval from Briloora.

The purpose of this restriction includes, without limitation:

• Protecting customer safety, privacy, and security;
• Ensuring compliance with applicable laws, licensing requirements, and safety regulations;
• Maintaining service quality, verification standards, operational accountability, and regulatory traceability;

Preserving the integrity and reputation of the Briloora Platform.

4.2 Breach and Consequences

(a) Any violation of this Clause 4 shall constitute a material breach of these Terms and may result in one or more of the following actions by Corhaven Technologies Private Limited:

• Immediate suspension or termination of your access to the Briloora Platform;
• Withholding or adjustment of pending payouts, incentives, refundable security deposits, or other amounts, subject to these Terms and applicable law;
• Legal action or recovery of damages arising from breach of contract, negligence, trespass, or any other applicable law;

Permanent removal or blacklisting from Briloora and any other platforms or services operated by Corhaven Technologies Private Limited, where permitted by law.

(b) You agree to indemnify, defend, and hold harmless Corhaven Technologies Private Limited, Briloora, their directors, officers, employees, affiliates, and authorised representatives against any claim, loss, liability, damage, penalty, cost, or expense (including reasonable legal fees) arising out of or relating to your engagement of an unauthorised Partner Manager in violation of this Clause.

5. PRICING, PAYMENT TERMS, AND TAXES

5.1 Payment Facilitation by Briloora as Collection Agent

(a) Upon successful completion of the Pro Services, Corhaven Technologies Private Limited, operating the Briloora Platform, shall act solely as a limited-purpose payment collection agent on behalf of you or, where applicable, your Licensed Operator.

In this capacity, Briloora may:

• Facilitate collection of payments due for Pro Services;
• Process and disburse eligible amounts to your registered bank account or approved payment method;

Record and confirm receipt of payments on your behalf.

(c) Receipt of payment by Briloora from a Customer shall, to the extent of such receipt, constitute payment to you and discharge the Customer's corresponding payment obligation.

(d) Unless otherwise specified, payments processed through the Platform shall be inclusive of applicable taxes, including GST where applicable, and may be adjusted in accordance with these Terms in cases involving refunds, disputes, chargebacks, pricing corrections, or customer claims.

5.2 Marketplace Convenience Fee and Invoicing

(a) Corhaven Technologies Private Limited earns revenue by charging Customers a separate marketplace convenience fee for use of the Briloora Platform, where applicable.

Where payment is made through the Platform:

Briloora may deduct its applicable convenience fee, authorised adjustments, taxes, and other permitted deductions before remitting the balance payable to you.

(c) Where a Customer makes payment directly to you in cash or through any offline mode permitted by Briloora, you authorise Corhaven Technologies Private Limited to recover any applicable Platform fees, convenience fees, or authorised deductions from your future payouts or your Briloora Credit balance.

5.3 Cancellation and Pre-Deposit Adjustment

(a) Where you cancel a confirmed booking after accepting it, Corhaven Technologies Private Limited may, in accordance with applicable Platform policies:

• Retain or adjust all or part of the applicable pre-deposit or Briloora Credits associated with that booking;

Apply cancellation charges or other operational penalties where appropriate.

(b) Any review of such deductions shall be subject to the dispute resolution procedures of the Platform. No adjustment shall apply where cancellation resulted solely from a verified Platform error or Customer-initiated cancellation.

5.4 Business Advances

(a) Subject to approval, Corhaven Technologies Private Limited may provide optional business advances to assist you with operational expenses, including consumables, equipment replacement, uniforms, or working capital.

You acknowledge that:

• A Business Advance is a recoverable commercial advance and does not constitute salary, wages, employment benefits, or financial assistance;
• Repayment shall occur according to the mutually agreed repayment schedule;

You authorise Corhaven Technologies Private Limited to recover outstanding Business Advances through deductions from your Briloora Credits, future payouts, incentives, or other sums payable to you under these Terms.

5.5 NBFC Loan Repayments and Other Platform Charges

(a) If you obtain financing from a Non-Banking Financial Company (NBFC) through or in connection with the Briloora Platform, you authorise Corhaven Technologies Private Limited to:

• Deduct scheduled loan instalments from your eligible payouts, where such deduction has been authorised by you and the financing arrangement;

Remit such deductions to the relevant NBFC in accordance with the applicable loan agreement.

(b) Subject to these Terms, Corhaven Technologies Private Limited may also deduct amounts relating to:

• Onboarding and registration fees;
• Uniforms, tools, equipment, consumables, or service kits supplied;
• Payment gateway or payment processing charges;
• Cancellation fees, rescheduling charges, or late reporting penalties;
• Peak-demand or surge-related operational adjustments;
• Applicable statutory levies, taxes, or government-mandated deductions;

Any other deductions expressly authorised under these Terms.

(c) Corhaven Technologies Private Limited is not a bank, NBFC, or financial institution and does not itself provide loans or credit facilities. Any financing arrangement remains solely between you and the relevant lender.

5.6 Deferred Payments

(a) You acknowledge that Corhaven Technologies Private Limited may temporarily withhold or defer a portion of your payout for a period of up to 90 (ninety) days, where reasonably necessary due to:

• Suspected fraud or abuse;
• Customer complaints or quality investigations;
• Outstanding legal, regulatory, or tax obligations;

Financial reconciliation, audit, or dispute resolution processes.

(b) Where reasonably practicable, Briloora shall notify you through the Platform or other approved communication channels regarding the reason for such deferment. Subject to completion of the relevant review, the withheld amount shall be released or otherwise adjusted in accordance with these Terms.

5.7 Payment Processors and Disbursement Terms

(a) Corhaven Technologies Private Limited may engage one or more authorised third-party payment processors ("Payment Processor") for the collection and disbursement of Customer payments.

(b) Payment processing shall remain subject to the terms, operational rules, and technical capabilities of the relevant Payment Processor.

Corhaven Technologies Private Limited shall not be liable for:

• Technical failures, downtime, delays, or interruptions attributable to a Payment Processor;
• Fees charged independently by a Payment Processor;

Banking delays or disputes between you and your financial institution relating to credited funds.

5.8 Right of Set-Off

(a) To the extent permitted by applicable law, you authorise Corhaven Technologies Private Limited to set off amounts payable to you against any outstanding obligations owed by you under these Terms or any related agreement, including:

• Amounts owed to Corhaven Technologies Private Limited or its authorised affiliates;
• Charges for products, equipment, or services obtained through the Platform;
• Customer compensation paid on your behalf;
• Fraudulently obtained incentives or improperly utilised Promo Credits;

Other authorised recoveries under these Terms.

(b) Corhaven Technologies Private Limited may withhold or adjust future payouts until such outstanding obligations have been satisfied.

5.9 Taxation and Withholding

Tax Responsibility

You acknowledge and agree that you are solely responsible for:

• Determining and complying with your tax obligations under applicable Indian laws, including GST and Income Tax;
• Issuing invoices or maintaining documentation required for your own tax compliance;

Filing all applicable tax returns and statutory declarations.

Corhaven Technologies Private Limited does not provide tax, accounting, or legal advice, and you should consult your own professional advisers where necessary.

Tax Deducted at Source (TDS)

(i) Corhaven Technologies Private Limited shall deduct Tax Deducted at Source (TDS) from payments made to you in accordance with the applicable provisions of the Income-tax Act, 1961, as amended from time to time.

(ii) Where required by applicable law, failure to furnish a valid PAN or other prescribed documentation may result in TDS being deducted at the higher rate prescribed under the Income-tax Act, 1961.

(iii) TDS shall be calculated on the taxable value of services in accordance with applicable tax laws and government regulations then in force

GST and Indirect Taxes

Where required under applicable law, you shall be solely responsible for:

• Obtaining and maintaining a valid GST registration (GSTIN), where applicable;
• Charging and collecting GST in accordance with applicable law;
• Issuing GST-compliant invoices where required;

Filing all applicable GST returns and complying with the provisions of the Central Goods and Services Tax Act, 2017 and other applicable indirect tax laws.

(ii) Where permitted by applicable law, Corhaven Technologies Private Limited may:

• Withhold or adjust GST-related amounts where statutory compliance requires such action;
• Require submission of GST registration details or supporting tax documentation;

Restrict or suspend access to certain Platform features where continued statutory non-compliance materially affects Platform operations or legal obligations.

Regulatory Changes

You acknowledge that taxation, withholding requirements, statutory deductions, reporting obligations, and other regulatory requirements may change from time to time under applicable law. Corhaven Technologies Private Limited reserves the right to amend this Clause as reasonably necessary to comply with applicable legal or regulatory requirements, and any such amendment shall become effective in accordance with these Terms.

6. CONDUCT AND PROFESSIONAL BEHAVIOUR

6.1 Non-Discrimination Policy

(a) As a Service Professional registered on the Briloora Platform, you shall not discriminate against any Customer on any unlawful or prohibited ground, including but not limited to:

• Race or ethnicity;
• Religion or religious belief;
• Caste, sub-caste, or community;
• Language;
• Nationality or place of origin;
• Gender, gender identity, or sexual orientation;
• Marital or family status;
• Disability or medical condition;
• Age;

Socio-economic status; or

Any other characteristic protected under applicable law.

(b) Refusal to provide services, use of abusive or derogatory language, discriminatory pricing, harassment, or discriminatory treatment based upon any protected characteristic may constitute serious misconduct and may result in one or more of the following actions:

• Suspension or termination of your Account;
• Recovery or withholding of payouts, incentives, or Credits, where permitted under these Terms;

Reporting to appropriate governmental or regulatory authorities where required by applicable law.

6.2 Standard of Behaviour with Customers

(a) You shall conduct yourself professionally, courteously, honestly, and respectfully throughout all interactions with Customers, including before, during, and after the completion of Pro Services.

Without limitation, you shall:

• Treat Customers politely and respectfully at all times;
• Perform only the services booked through the Briloora Platform, unless additional services are expressly authorised through the Platform;
• Refrain from offering unrelated products, personal business promotions, or unauthorised solicitations;
• Not engage in harassment, intimidation, threats, abusive conduct, or unwanted contact after completion of the service;
• Respect the Customer's vehicle, property, privacy, and personal information;
• Leave the Customer's premises promptly after completion of the booked service unless otherwise requested by the Customer;

Comply with any uniform, grooming, identification, or appearance standards communicated by Briloora.

(c) Corhaven Technologies Private Limited may temporarily suspend, restrict, investigate, or permanently terminate your access to the Platform where there is credible evidence of misconduct, including:

• Customer complaints alleging abusive, unsafe, fraudulent, or inappropriate conduct;
• Audio, video, photographic, chat, GPS, or other electronic evidence reasonably indicating misconduct;

Repeated poor service quality, consistently low customer ratings, or recurring operational issues.

(d) Depending on the nature and severity of the incident, Briloora may require you to complete additional training, certification, counselling, quality improvement programmes, or re-verification before restoring access to the Platform.

7. USER CONTENT, RATINGS, AND PLATFORM FEEDBACK

7.1 Definition and Scope

(a) "User Content" means any information, text, photographs, images, audio recordings, videos, ratings, reviews, comments, suggestions, feedback, survey responses, or other content submitted, uploaded, transmitted, or communicated by you or any Customer through the Briloora Platform.

User Content may include:

• Customer ratings and reviews regarding your services;
• Feedback or reports submitted by you regarding Customers or Platform operations;
• Before-and-after photographs relating to completed vehicle grooming services;

Survey responses, suggestions, questionnaires, and in-app feedback.

7.2 Platform Rights and Use of User Content

(a) By submitting User Content through the Platform, you grant Corhaven Technologies Private Limited a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use such User Content solely for purposes connected with operating, improving, promoting, securing, analysing, or maintaining the Briloora Platform, including:

• Hosting, storing, reproducing, displaying, publishing, distributing, and processing User Content;
• Creating anonymised or aggregated analytics;
• Improving service quality, safety systems, fraud prevention, machine learning models, operational processes, training materials, and customer experience;

Marketing or promotional purposes, subject to applicable privacy laws.

(b) Except where prohibited by applicable law, no separate compensation shall be payable for such permitted use of User Content. This licence shall continue for so long as reasonably necessary for the purposes described above, subject to applicable legal obligations.

7.3 Authenticity and Content Restrictions

You represent and warrant that:

• User Content submitted by you is accurate, truthful, and not knowingly misleading;
• You will not submit fabricated, manipulated, or fraudulent ratings or reviews;
• You will not coerce, pressure, incentivise, threaten, or otherwise improperly influence Customers to submit positive or negative reviews;

You have all necessary rights and permissions required to submit such User Content.

(b) You remain solely responsible for the User Content that you submit and agree to indemnify Corhaven Technologies Private Limited against third-party claims arising directly from your unlawful or infringing User Content.

7.4 Moderation and Removal

(a) Corhaven Technologies Private Limited may review, restrict, remove, disable access to, or refuse to publish User Content where it reasonably believes such content:

• Is unlawful, defamatory, abusive, threatening, obscene, or harassing;
• Infringes another person's intellectual property, privacy, publicity, or other legal rights;
• Contains unauthorised advertising, spam, or commercial promotions;
• Violates these Terms or applicable law;

Could compromise the safety, security, integrity, or operation of the Platform.

(b) Removal or restriction of User Content in accordance with this Clause shall not create liability for Corhaven Technologies Private Limited, provided such action is taken in good faith and in accordance with applicable law.

7.5 Moral Rights

(a) To the extent permitted under applicable law, you consent to Corhaven Technologies Private Limited using, reproducing, adapting, modifying, publishing, and displaying your User Content in accordance with these Terms.

Nothing in these Terms shall be construed as requiring you to waive any non-waivable rights available under applicable law, including rights recognised under the Copyright Act, 1957.

8. CONSENT TO USE DATA

8.1 Collection and Processing of Personal Information

(a) By registering on the Briloora Platform and providing Pro Services, you expressly consent to Corhaven Technologies Private Limited collecting, storing, using, processing, sharing, and otherwise handling your personal information in accordance with the Briloora Privacy Policy, these Terms, and applicable Indian data protection laws.

"Personal Data" may include, without limitation:

• Full name, residential address, mobile number, and email address;
• Government-issued identity documents (such as PAN, Aadhaar, Passport, Voter ID, or other accepted identification);
• Bank account details and payment information;
• Location information, device identifiers, and technical device information;
• Photographs, facial images, or biometric verification data where required for KYC or identity verification and permitted by law;
• Ratings, reviews, customer feedback, and Platform activity;

Any other information voluntarily provided by you or collected during the provision of Pro Services.

8.2 Verification and KYC Obligations

(a) You acknowledge that access to certain Platform features or services may be subject to successful identity verification and KYC procedures required by Corhaven Technologies Private Limited or applicable law, including submission of:

• Government-issued identity proof;
• Address proof;
• Police verification certificate, where required;
• Vehicle grooming training certificates or professional qualifications, where applicable;

Any additional documentation reasonably required for regulatory compliance.

(b) Failure to provide the required information, or any material discrepancy discovered during verification, may result in:

• Temporary restriction of Platform access;
• Suspension of payouts;

Suspension or permanent deactivation of your Account in accordance with these Terms.

8.3 Use of Data for Operational and Analytical Purposes

(a) You agree that Corhaven Technologies Private Limited may use your information for legitimate business and operational purposes, including:

• Operating and maintaining the Platform;
• Identity verification, fraud prevention, compliance, and audit;
• Customer support and dispute resolution;
• Statistical analysis, service optimisation, and behavioural analytics;
• Improving Lead allocation systems and service quality;

Personalising training programmes, subscriptions, incentives, and Platform features.

(b) Information may also be anonymised, aggregated, or de-identified for research, analytics, reporting, product development, and business intelligence purposes, provided such information no longer identifies you personally where required by law.

8.4 Disclosure to Affiliates and Third Parties

(a) You consent to Corhaven Technologies Private Limited sharing your information, where reasonably necessary, with:

• Affiliates, subsidiaries, and group companies;
• Banks, NBFCs, or financial institutions involved in authorised financing programmes;
• Logistics, equipment, or fulfilment partners;
• Background verification agencies;

Professional advisers, auditors, legal counsel, compliance consultants, and authorised service providers.

(b) Wherever reasonably practicable, such disclosures shall be governed by contractual obligations relating to confidentiality, security, and data protection in accordance with applicable law.

8.5 Law Enforcement and Regulatory Disclosures

(a) You acknowledge that Corhaven Technologies Private Limited may disclose your information where required by law or pursuant to a lawful request from:

• Courts;
• Law enforcement agencies;
• Government authorities;
• Regulatory bodies;

Other competent authorities.

(b) Such disclosures may be made without prior notice where permitted or required by applicable law, and Corhaven Technologies Private Limited shall not be liable for disclosures lawfully made in compliance with legal obligations.

8.6 Retention and Data Security

(a) Corhaven Technologies Private Limited shall retain your personal information only for as long as reasonably necessary for the purposes described in these Terms or as required under applicable law.

(b) Appropriate technical, organisational, and administrative safeguards shall be implemented to protect your personal information against unauthorised access, alteration, disclosure, loss, or destruction.

9. THIRD-PARTY SERVICES

9.1 Nature of Third-Party Services

(a) The Briloora Platform may integrate or provide access to products, software, APIs, advertisements, content, or services supplied by independent third parties ("Third-Party Services").

Examples include:

• Banks, NBFCs, insurance providers, and financial partners;
• Logistics or delivery service providers;
• Payment gateways and digital wallet providers;
• Background verification agencies;

Customer communication, messaging, analytics, or survey providers.

9.2 Responsibility and Disclaimer

You acknowledge that:

• Your use of Third-Party Services is voluntary and at your own risk;

Corhaven Technologies Private Limited neither owns nor controls such Third-Party Services unless expressly stated.

(b) Corhaven Technologies Private Limited makes no representation or warranty regarding:

• Availability or uninterrupted operation of Third-Party Services;
• Accuracy, reliability, legality, or security of Third-Party Services;

Results obtained through your dealings with third parties.

9.3 Third-Party Terms

(a) Your use of Third-Party Services may be governed by separate agreements, privacy policies, and terms issued by those third parties.

(b) You are responsible for reviewing and complying with such third-party terms before using those services.

9.4 Third-Party Intellectual Property

All trademarks, logos, copyrights, patents, software, service marks, and other intellectual property relating to Third-Party Services remain the exclusive property of their respective owners.

Nothing contained in these Terms grants you any licence or ownership rights in such intellectual property except as expressly permitted by the respective owner.

10. YOUR RESPONSIBILITIES

10.1 Truthfulness and Accuracy of Information

(a) You represent and warrant that all information, documents, licences, certifications, permits, declarations, and other materials submitted to Corhaven Technologies Private Limited, including during registration, onboarding, verification, or thereafter:

• Are complete, accurate, current, and not misleading;
• Correctly reflect your identity, qualifications, and legal authority to provide vehicle grooming services;

Shall remain updated throughout your use of the Briloora Platform.

(b) You shall promptly notify Corhaven Technologies Private Limited through the Platform or other designated communication channels if:

• Previously submitted information becomes inaccurate or outdated;
• Your contact details, banking information, licences, or certifications change;

You become subject to any criminal investigation, regulatory action, suspension, or legal restriction affecting your ability to provide Pro Services.

Failure to maintain accurate information may result in suspension, restriction, or termination of your Account.

10.2 Legal and Contractual Cooperation

(a) You agree to reasonably cooperate with Corhaven Technologies Private Limited in connection with:

• Customer disputes, legal claims, investigations, or proceedings relating to your conduct or Pro Services;
• Requests from courts, regulators, tax authorities, or law enforcement agencies;

Internal compliance reviews, audits, or operational investigations.

(b) Such cooperation may include providing relevant documents, records, photographs, communications, logs, explanations, or other reasonably requested information.

10.3 User Content Responsibility and Integrity

You remain solely responsible for all User Content submitted by you through the Briloora Platform.

You represent and warrant that:

(i) You will not manipulate ratings or reviews, including by submitting self-reviews or using third parties to generate false feedback.

(ii) You possess all necessary rights, permissions, licences, and authority to submit the User Content.

Your User Content shall comply with applicable law and shall not:

• Impersonate another person or falsely represent an affiliation;
• Infringe intellectual property or other legal rights;
• Contain malware, viruses, spyware, or malicious code;
• Breach confidentiality, privacy, publicity, or contractual obligations;
• Be obscene, sexually explicit, defamatory, hateful, threatening, discriminatory, fraudulent, or misleading;
• Promote unlawful conduct, scams, gambling, hate speech, or criminal activity;
• Harm or exploit minors or encourage unsafe practices;

Violate applicable provisions of the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, or any other applicable law.

(iv) You shall remain responsible for all legal consequences arising from your User Content.

(v) Corhaven Technologies Private Limited may remove, restrict, disable access to, preserve, or report User Content where it reasonably believes such content violates these Terms or applicable law.

10.4 Restrictions on Use of the Platform

You shall not use the Platform in any way that:

• (i) Infringes or misappropriate any third party's intellectual property or other proprietary rights;
• (ii) Copies, distributes, modifies, republishes, uploads, posts, or transmits any content of the Platform unless explicitly permitted by Briloora;
• (iii) Introduces or disseminates any virus, trojan horse, worm, malware, adware, or similar malicious software;
• (iv) Engages in screen-scraping, spidering, or other automated extraction of data for purposes of re-aggregation, resale, or analytics;
• (v) Attempts to reverse-engineer, decompile, or disassemble any component of the Platform;
• (vi) Attempts to bypass, manipulate, or interfere with Platform algorithms, lead distribution logic, or payout calculations;

Uses the Platform to transmit, share, or publish any unlawful content;

• (viii) Mirrors, frames, deep-links, or otherwise replicates Platform functionality elsewhere;

(ix) Violates Indian laws such as the IPC, IT Act, GST Act, DPDP Act, or other applicable local/state regulations.

10.5 Platform Integrity and Security

You agree:

(a) Not to interfere with or disrupt the integrity, availability, or performance of the Platform, including its databases, servers, APIs, or linked infrastructure.

(b) Not to probe, scan, or test the vulnerability of any system or network connected to the Platform, nor breach any authentication or security protocols.

(c) That Briloora reserves the right to monitor your activity and communications on the Platform for legitimate purposes including fraud prevention, legal compliance, or service quality assurance.

10.6 Consequences of Breach

Any violation of your responsibilities under this Clause 11 shall entitle Briloora to:

• Suspend or permanently disable your Account;
• Impose monetary penalties;
• Withhold payments or performance bonuses;
• Require indemnification for any damages suffered by Briloora or its Customers; Pursue legal action under civil or criminal laws of India.

11. PLATFORM SAFETY AND ANTI-FRAUD OBLIGATIONS

11.1 Exclusivity of Customer Engagement through the Platform

(a) You hereby acknowledge and agree that, in order to protect the safety, security, privacy, and service quality of both the Customer and the Service Professional, all Pro Services must be performed strictly through the Briloora Platform during the tenure of your engagement (“Period”).

Any attempt to deliver, coordinate, negotiate, or accept payment for a vehicle grooming service outside of the Briloora Platform, either:

Directly (by you), or

Indirectly (via referrals, intermediaries, phone, social media, or repeat bookings initiated outside the app),

shall be deemed a material breach of these Terms and shall make you liable for:

Immediate suspension or termination of your access to the Platform,

Forfeiture of any security deposit or pending payouts,

Legal action for damages and loss of business.

(b) This clause shall apply irrespective of who initiates the off-platform interaction (you or the Customer), and regardless of whether the prior engagement originated through Briloora.

(c) The restriction under Clause 11.1 shall not apply where Briloora has expressly granted written consent for a particular case,

The purpose of this clause is to:

Ensure accountability, dispute resolution, insurance coverage (where applicable),

Prevent fraud and ensure quality and safety,

Uphold business continuity and protect the legitimate economic interests of Briloora.

11.2 Restriction on Providing Similar Services Outside Briloora

(a) You acknowledge and agree that you shall not offer, provide, or participate in providing the same or similar vehicle grooming services to any third party outside the Briloora Platform, whether during the term of these Terms or after their termination.

(b) You further agree that you shall not associate with, or render vehicle grooming services through, any other platform, company, or independent arrangement that competes with Briloora, directly or indirectly.

(c) This restriction is necessary to protect Briloora’s business interests, customer relationships, operational standards, and brand integrity, and shall survive the termination or expiry of these Terms.

11.3 Anti-Fraud and Misuse Monitoring

(a) Briloora reserves the right to monitor, investigate, and take action against:

Any manipulation of the booking flow (including false bookings or repeated cancellations),

Collusion with Customers for non-platform settlements,

Misuse of Briloora Credits, Promo Credits, or subscription plans.

You agree that Briloora may deploy:

AI-based detection mechanisms,

Call monitoring (with consent),

Activity logging, and,

Investigations by internal compliance teams.

(c) You shall cooperate with such monitoring and, upon request, provide any relevant documentation, call recordings, geolocation logs, or proof of service execution.

12. OUR INTELLECTUAL PROPERTY

12.1 Ownership of Platform Content and Tools

(a) You acknowledge and agree that all rights, titles, and interests in the Platform and its underlying systems, technology, content, materials, and components—whether registered or unregistered—are the exclusive property of Briloora or its licensors.

This includes, but is not limited to:

All software code, APIs, dashboards, databases,

Logos, branding, colour schemes, icons, and UI/UX elements,

Training material, SOPs, service templates, content formats, and promotional assets,

Reports, algorithms, rating and review systems, and commission structures.

(b) You are granted a limited, revocable, non-exclusive, non-transferable, non-sub-licensable right to use the Platform solely for the purpose of delivering Pro Services in accordance with these Terms and any operational guidelines issued by Briloora.

12.2 Feedback and Submissions

(a) You may voluntarily submit feedback, ideas, complaints, suggestions, or bug reports (“Feedback”) to Briloora.

You agree that:

Briloora shall own all intellectual property rights in such Feedback,

You shall not receive any royalties, credits, or compensation,

Briloora shall be free to use, copy, publish, display, license, or exploit such Feedback in any manner,

Your submission of Feedback is free of any encumbrances and does not violate any third-party rights.

12.3 Use of Branding Collateral

(a) To enhance customer trust and recognition, Briloora may offer branding material or service kits (e.g., T-shirts, stickers, ID badges, digital assets) to Service Professionals.

(b) While the use of such collateral is optional, it is strongly recommended to:

Promote brand consistency,

Build customer trust and assurance,

Distinguish authorised Partner Managers from unaffiliated entities.

You agree not to:

• Use Briloora branding or name outside authorised contexts;
• Alter, misuse, sell, lend, or reproduce any branded material without written permission; Represent yourself as an employee or agent of Briloora in any external matter.

12.4 Intellectual Property Violations

Any unauthorised use of Briloora’s intellectual property, including logos, code, systems, training materials, or customer data, shall be considered a serious violation, entitling Briloora to:

Terminate your Account immediately,

Pursue criminal or civil remedies,

Seek injunctive relief or compensation for damages.

13. TERM AND TERMINATION

13.2 Termination by Corhaven Technologies Private Limited

Corhaven Technologies Private Limited may suspend, restrict, deactivate, or terminate your access to the Briloora Platform, with or without prior notice where reasonably necessary, if:

(a) You materially breach these Terms or any operational policies, guidelines, or procedures issued by Briloora

• (b) You engage in fraud, misrepresentation, customer misconduct, repeated negligence, repeated unjustified cancellations, or other serious misconduct;
• (c) You knowingly divert Customers or accept off-platform bookings in violation of Clause 11;
• (d) You consistently fail to maintain the minimum service standards prescribed for your service category, including customer ratings, punctuality, professionalism, hygiene, safety, or compliance requirements;
• (e) You cease to satisfy eligibility requirements under applicable law or lose any licence, certification, registration, or legal authority necessary to provide Pro Services;

(f) Your engagement otherwise comes to an end in accordance with applicable agreements or operational requirements; or

(g) Corhaven Technologies Private Limited reasonably determines that suspension or termination is necessary to:

• Protect Customers or other users;
• Comply with legal or regulatory obligations;
• Prevent fraud, abuse, or security risks;

Implement Platform restructuring, discontinuation of services, or operational changes.

Where reasonably practicable, Corhaven Technologies Private Limited shall communicate the reasons for suspension or termination through the Platform or other designated communication channels.

13.3 Termination by the Service Professional

You may terminate your use of the Briloora Platform at any time by:

• Sending written notice through the designated support email;
• Submitting an offboarding request through the Platform;

Completing any reasonable offboarding formalities required under these Terms.

Termination shall not affect obligations accrued prior to the effective date of termination.

13.4 Effects of Termination

Upon termination:

Your access to the Platform shall cease, including access to:

• Booking requests;
• Lead allocation;
• Dashboard features;
• Payment history (except where required by law);

Other Platform functionality.

You shall no longer be eligible for:

• Incentive programmes;
• Promotional campaigns;
• Subscription benefits;
• Future Leads;

Referral or loyalty programmes, except where expressly provided.

(c) Subject to verification, deductions authorised under these Terms, and applicable law, Corhaven Technologies Private Limited shall process:

• Outstanding service payouts;
• Refundable security deposits (if applicable);
• Eligible refundable Briloora Credits (excluding promotional credits);

Other amounts lawfully payable,

within a reasonable period and generally not later than thirty (30) days after completion of settlement procedures.

Upon termination, you shall:

• Immediately cease representing yourself as an authorised Briloora Service Professional;
• Return or securely destroy confidential information belonging to Corhaven Technologies Private Limited;

Return all Briloora property, including uniforms, ID cards, branding materials, equipment, manuals, or other issued assets where applicable.

The following provisions shall survive termination:

• Responsibilities and compliance obligations;
• Confidentiality;
• Intellectual Property;
• Indemnity;
• Dispute Resolution;
• Payment obligations accrued before termination;

Any provision which by its nature is intended to survive.

14. DISCLAIMERS AND WARRANTIES

14.1 Services Provided "As Available"

The Briloora Platform and associated services are provided on an "as available" and "as is" basis to the maximum extent permitted by applicable law.

Except as expressly required by law, Corhaven Technologies Private Limited does not guarantee:

• Continuous or uninterrupted Platform availability;
• Error-free operation;
• Accuracy or completeness of third-party information;

Compatibility with every device or operating system.

14.2 No Additional Warranties

No training, guidance, communication, documentation, or advice provided by Corhaven Technologies Private Limited creates any warranty unless expressly stated in these Terms.

14.3 Platform Role

You acknowledge that:

Briloora is a technology platform connecting Customers and independent Service Professionals.

Corhaven Technologies Private Limited is not a party to the service contract between you and the Customer.

Except where required by law, Corhaven Technologies Private Limited does not supervise or guarantee the quality or outcome of Pro Services.

14.4 Independent Relationship

Your relationship with Corhaven Technologies Private Limited is that of an independent service provider.

Nothing contained in these Terms creates:

• Employment;
• Partnership;
• Agency;
• Joint venture;

Employer-employee relationship.

You remain free to conduct your independent profession, subject only to the customer protection and anti-circumvention obligations contained in these Terms.

14.5 Regulatory Compliance

You represent that you maintain all licences, registrations, certifications, insurance (where applicable), and legal permissions required to provide vehicle grooming services.

14.6 Financial Services Disclaimer

Corhaven Technologies Private Limited does not provide loans, deposits, investment products, or regulated financial services.

Where financing is offered through partner Banks or NBFCs:

• Those products are governed solely by the respective financial institution;
• Any lending decision remains entirely with that institution;

Corhaven Technologies Private Limited is not responsible for approval, rejection, repayment disputes, or credit decisions.

14.7 Ratings and Complaint Resolution

The Platform may maintain complaint handling, customer ratings, quality monitoring, and performance review mechanisms.

Failure to maintain minimum quality standards may result in:

• Temporary suspension;
• Mandatory retraining;
• Reduced Lead allocation;

Permanent deactivation in serious or repeated cases.

14.8 Connectivity and Equipment

You remain responsible for maintaining:

• A compatible smartphone;
• Internet connectivity;
• Updated software;

Necessary equipment required for providing Pro Services.

Corhaven Technologies Private Limited does not guarantee uninterrupted operation on every network or device.

14.9 Protection of Reputation

You agree not to knowingly publish false or defamatory statements regarding Briloora or Corhaven Technologies Private Limited.

Nothing in this clause restricts your lawful right to:

• Make truthful statements;
• Report misconduct to authorities;
• Provide honest reviews;

Exercise rights protected under applicable law.

14.10 Limitation of Liability

To the fullest extent permitted by applicable law, Corhaven Technologies Private Limited shall not be liable for losses arising from:

• Temporary Platform outages;
• Third-party network failures;
• Cyber-attacks beyond its reasonable control;
• Customer misconduct;
• Acts or omissions of independent Service Professionals;

Events constituting force majeure.

This limitation shall not apply where liability cannot legally be excluded.

14.11 Exclusion of Indirect Damages

Except where prohibited by law, neither Party shall be liable for:

• Indirect losses;
• Consequential damages;
• Special damages;
• Loss of profits;
• Loss of goodwill;

Loss of business opportunities.

This limitation shall not apply in cases involving fraud, wilful misconduct, or liability that cannot legally be limited.

14.12 Monetary Limitation

To the extent permitted by applicable law, the aggregate liability of Corhaven Technologies Private Limited arising from these Terms shall not exceed the lesser of:

The total Platform service fee actually retained by Corhaven Technologies Private Limited in relation to the relevant transaction giving rise to the claim; or

INR 50,000 (Indian Rupees Fifty Thousand).

This limitation shall not apply where liability cannot legally be limited under applicable law.

Similarly, your liability shall be subject to applicable law and shall not prevent Corhaven Technologies Private Limited from recovering losses resulting from fraud, wilful misconduct, criminal acts, intellectual property infringement, confidentiality breaches, or other liabilities that cannot lawfully be limited.

14.13 Non-Excludable Rights

Nothing contained in these Terms excludes, restricts, or limits any statutory rights or remedies that cannot legally be excluded under applicable law.

Where the law permits limitation of liability, Corhaven Technologies Private Limited may, at its option:

Re-perform the affected Platform service; or

Refund the applicable Platform fee relating to that service.

15. INDEMNITY

15.1 Indemnity by the Service Professional

You ("Service Professional") agree to indemnify, defend (where reasonably requested by Corhaven Technologies Private Limited), and hold harmless Corhaven Technologies Private Limited, its holding companies, subsidiaries, affiliates, licensors, service providers, directors, officers, employees, authorised representatives, and agents from and against any losses, liabilities, damages, claims, proceedings, penalties, fines, costs, and reasonable legal expenses arising directly from or in connection with:

Your use of the Briloora Platform or Pro Services;

• (b) Your breach of these Terms or any representation, warranty, covenant, or obligation contained herein;
• (c) Your violation of any applicable law, regulation, licence condition, or governmental requirement;
• (d) Your acts, omissions, negligence, misconduct, or improper performance of Pro Services provided to Customers;
• (e) Claims made by Customers, government authorities, regulators, or third parties arising from your conduct, services, or failure to comply with applicable laws;
• (f) Any unauthorised access to or misuse of your Account resulting from your failure to maintain the confidentiality of your login credentials;
• (g) Any unlawful collection, disclosure, misuse, or processing of Customer information or personal data by you;

(h) Any infringement of intellectual property, privacy, publicity, confidentiality, or other legal rights committed by you.

15.2 Survival

Your indemnity obligations shall survive the suspension, expiry, or termination of these Terms.

Subject to applicable law and these Terms, Corhaven Technologies Private Limited may recover undisputed indemnifiable amounts through lawful set-off against amounts otherwise payable to you or through appropriate legal proceedings.

15.3 Cooperation

Where any claim may give rise to an indemnity obligation, you agree to reasonably cooperate by providing relevant documents, records, statements, evidence, and assistance required for investigation, defence, settlement, or legal proceedings.

15.4 Indemnity by Corhaven Technologies Private Limited

Subject to applicable law, Corhaven Technologies Private Limited shall indemnify the Service Professional against third-party claims arising solely from the gross negligence, fraud, or wilful misconduct of Corhaven Technologies Private Limited in operating the Briloora Platform.

This indemnity shall not extend to claims arising from:

• Your Pro Services;
• Your negligence or misconduct;
• Your breach of these Terms;

Any act or omission beyond the reasonable control of Corhaven Technologies Private Limited.

16. GOVERNING LAW, JURISDICTION, AND DISPUTE RESOLUTION

16.1 Internal Dispute Resolution

If any dispute, disagreement, claim, or controversy arises out of or in connection with these Terms ("Dispute"), the Parties shall first attempt to resolve the Dispute through the internal grievance mechanisms provided by Briloora, including:

• Contacting the designated Service Professional support team;
• Using the official support or escalation channels available through the Platform;
• Participating in discussions, meetings, or mediation sessions organised by Corhaven Technologies Private Limited where appropriate;

Submitting a written grievance through the designated grievance process.

16.2 Good Faith Negotiation and Mediation

If the Dispute is not resolved through the internal grievance process, the Parties shall attempt to resolve the Dispute through good-faith negotiations and, where appropriate, mediation within forty-five (45) days after written notice of the Dispute.

Participation in mediation shall not prevent either Party from seeking urgent interim relief from a court of competent jurisdiction.

16.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

16.4 Arbitration

If the Dispute is not resolved through negotiation or mediation within forty-five (45) days, it shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

(a) The arbitral tribunal shall consist of a sole arbitrator appointed by mutual agreement of the Parties.

(b) If the Parties fail to agree upon the arbitrator within thirty (30) days, either Party may seek appointment in accordance with the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Nagpur, Maharashtra, India.

The arbitration proceedings shall be conducted in the English language.

(e) The Parties shall keep arbitration proceedings confidential except where disclosure is required by law, regulatory authorities, or for enforcement of an arbitral award.

(f) The arbitral award shall be final and binding upon the Parties, subject to rights available under applicable law.

(g) The arbitrator shall determine the allocation of arbitration costs and legal expenses in accordance with applicable law and the circumstances of the case.

16.5 Jurisdiction

Nothing in this Clause shall prevent either Party from seeking interim, emergency, or injunctive relief before courts having competent jurisdiction.

Subject to the arbitration provisions above, the courts at Nagpur, Maharashtra shall have exclusive jurisdiction over matters that are not legally capable of being referred to arbitration and over proceedings relating to enforcement or challenge of arbitral awards.

17. GRIEVANCE REDRESSAL

17.1 Grievance Officer

If you have any complaint, concern, or grievance regarding the Briloora Platform, these Terms, or any action taken by Corhaven Technologies Private Limited, you may contact the designated Grievance Officer.

The Grievance Officer shall endeavour to acknowledge and address complaints in accordance with applicable Indian law, including the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable legal requirements.

Grievance Officer

Designation: Grievance Officer

Email: hello@briloora.com

Registered Office: Corhaven Technologies Private Limited, G 36 First floor Connaught Place Delhi-110001

17.2 Complaint Resolution

Complaints received through the designated grievance channels shall be acknowledged and processed within a reasonable time in accordance with applicable law and internal policies.

Additional information or supporting documents may be requested where reasonably necessary for proper investigation and resolution.

17.3 Freedom of Association

Corhaven Technologies Private Limited respects the lawful rights of independent Service Professionals.

No Service Professional shall be discriminated against solely because of lawful membership in a trade association, professional body, or labour organisation, or for participating in lawful collective discussions or negotiations, provided that such activities do not:

• Disrupt Platform operations unlawfully;
• Violate these Terms;

Infringe applicable law; or

Compromise Customer safety, confidentiality, or service quality.

18. MISCELLANEOUS PROVISIONS

Modifications to the Terms

Briloora reserves the right to revise these Terms at any time at its sole discretion. All modifications shall become effective 7 (seven) calendar days from the date of publication on the Briloora Platform. Continued use of the Services after such an effective date shall constitute your deemed acceptance of the revised Terms. You are advised to review these Terms periodically.

Modification or Discontinuation of Services

Briloora may, with 30 (thirty) days' prior notice, add, modify, suspend, or permanently discontinue any part of the Services, in whole or in part, in any territory where the Services are made available. This shall not affect any rights or obligations accrued prior to such modification or discontinuation. Such modification shall be applied uniformly and shall not be used as a discriminatory measure against individual Partner Managers.

Severability

If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.

Assignment

You shall not assign, transfer, sublicense, or otherwise deal with your rights or obligations under these Terms without prior written consent from Briloora. Briloora may assign its rights and obligations, without notice or your consent, to its affiliates, successors, or in connection with a corporate restructuring or sale.

Notices

All notices or other communications under these Terms must be sent in writing to the following address or email:

Email: hello@briloora.com

Registered Office: Corhaven Technologies Private Limited, G 36 First floor Connaught Place Delhi-110001

Notices sent by email shall be deemed received on the date sent, and notices by post shall be deemed received within 7 (seven) business days of dispatch.

No Third-Party Rights

Unless explicitly stated otherwise, no third party shall have any rights under these Terms. The provisions herein shall be enforceable only by the Parties.

Force Majeure

Briloora shall not be held liable for any failure or delay in performance of its obligations under these Terms if such failure arises due to events beyond its reasonable control, including but not limited to natural disasters, strikes, power failures, war, acts of terrorism, pandemics, epidemics, or governmental actions.

Relationship of the Parties

Nothing contained in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between you and Briloora. You shall not represent yourself as an employee or agent of Briloora or hold yourself out as authorised to bind Briloora in any manner whatsoever.

Briloora Brand Of Corhaven Technologies Private limited – Privacy Policy for Service Providers