Service Delivery Policy

Nothing is shipped

Briloora is a service, not a product. We do not ship goods, so there is no delivery address, courier or tracking number. This page explains instead when and where the service is performed, which is the equivalent commitment.

Briloora is a brand owned and operated by Corhaven Technologies Private Limited.

Where the service happens

Your vehicle is cleaned at its own parking spot inside your residential society. You do not need to drive anywhere, and you do not need to be present.

We operate only in societies where Briloora has been activated. You can check whether yours is covered, or request activation, from the Society page on our website.

When the service happens

• Daily exterior cleaning is carried out in the early morning slot, between 5:00 AM and 9:00 AM, so the vehicle is ready before you leave.
• Interior cleans, detailing and other add-ons are performed at the slot you select when booking.
• Sundays and the specific slots available may vary by society and by plan.

How service begins

• Subscriptions start from the date you select at checkout. Cleaning begins on the first scheduled morning after activation.
• On-demand services are scheduled for the date and slot you choose during booking.

You will be notified in the app when a cleaner is assigned and when the service is complete.

Proof of service

Every clean is recorded with photographs of your vehicle taken before and afterwards, visible against that booking in the app. This is how you confirm the work was done without needing to be there.

If service cannot be performed

If a clean cannot be carried out — a cleaner is unavailable, weather prevents it, or the vehicle cannot be reached at the recorded parking spot — we will notify you and reschedule at no extra cost. Refunds in these situations are covered by our Refund & Cancellation Policy.

Access requirements

So that the service can be performed, please make sure that:

• The vehicle is parked in the spot recorded on your account.
• Our cleaner has society gate access. Where a society requires it, we coordinate access with the management committee.
• Any specific access instructions are kept up to date in the app.

Where the vehicle cannot be located or accessed, that clean is treated as attempted and may not be refundable.

How to reach us

Email: hello@briloora.com Phone: +91 80038 17300 Hours: Monday to Saturday

Corhaven Technologies Private Limited, G-36, First Floor, Connaught Place, New Delhi 110001