Refund & Cancellation Policy

Scope

This policy covers payments made for Briloora car cleaning services, whether booked as a subscription or as a one-off on-demand service, through the Briloora app or website.

Briloora is a brand owned and operated by Corhaven Technologies Private Limited.

Cancelling a single booking

You can cancel an upcoming clean from the My Bookings section of the app.

• Cancel before the cleaner has been dispatched and the booking is cancelled at no charge.
• Once the cleaner has arrived at your parking spot, the service is treated as delivered and is not refundable.

Pausing or cancelling a subscription

• You may pause your subscription for up to 7 days in a calendar month from My Subscriptions. Paused days are not charged.
• You may cancel a subscription at any time. On cancellation, unused days are refunded on a pro-rata basis.

If we cancel

If a clean is cancelled by us — because a cleaner is unavailable, or because of weather — we will reschedule it at no extra cost. If you would rather not reschedule, that service is refunded in full.

How refunds are paid

• Refunds are returned to your original payment method.
• They take 5 to 7 business days to appear in your account. Your bank may take longer to display it.
• Refunds may instead be credited to your Briloora wallet where you choose that option. Wallet balance can be used for any future booking, but cannot be withdrawn to a bank account.

Payment failed but money was deducted

If money left your account and the booking still shows as unpaid:

1. Wait 24 to 48 hours — failed payments are usually reversed automatically by the bank.
2. If it has not been reversed after that, contact us with your transaction ID and we will trace it.

Service you were not happy with

If a clean was not done properly, report it within 24 hours of the service with photographs through the app or to our support team. We will investigate and, where the complaint is upheld, either redo the clean at no cost or refund that service.

Payment methods

Payments are processed through Razorpay. We accept UPI, debit cards, credit cards, net banking and wallets.

How to reach us

Email: hello@briloora.com Phone: +91 80038 17300 Hours: Monday to Saturday

Corhaven Technologies Private Limited, G-36, First Floor, Connaught Place, New Delhi 110001