Legal & policies

01 Information we collect

We collect only what we need to deliver our service:

• Account information — name, phone number, email, vehicle make & model, parking location.
• Service data — bookings, photos uploaded by our partners (before/after), ratings, complaint reports.
• Payment information — handled by PCI-compliant gateways. We never store full card numbers or UPI PINs.
• Device data — basic logs like device type, app version, IP address used for security and crash diagnostics.

02 How we use it

Your data is used to provide and improve the service:

• Match you to the right cleaner partner and route them to your slot.
• Send service updates (push, SMS, WhatsApp) and monthly summaries.
• Handle payments, refunds, insurance claims.
• Detect fraud and abuse.

03 What we never do

• We never sell your data to third parties.
• We never share data with advertising networks.
• We never read or analyse the contents of your in-app messages.
• We never use your data to train external AI models.

04 Who we share with

We share the minimum required information with:

• Your cleaner partner — name, vehicle, slot. No phone number unless you call them.
• Payment processors (Razorpay, Cashfree) and SMS gateways (MSG91).
• Indian government authorities when legally compelled (we publish a transparency report yearly).

05 Your rights

You have the right to access, correct, export and delete your data. To exercise any of these, email privacy@briloora.in. We respond within 30 days as per DPDP guidelines.

06 Data retention

Account data is retained while your account is active. After deletion, we keep transaction records for 7 years (income tax requirement). Photos older than 6 months are auto-purged.

07 Contact

Data Protection Officer: dpo@briloora.in · Briloora Mobility Pvt Ltd, DLF Cyber City, Tower B, Sector 24, Gurugram 122002.